vs.
Vonage
vs
Plivo
?
Looking for which SMS provider will be the best for your use case among
Vonage
vs
Plivo
?
Compare
Vonage
vs
Plivo
head-to-head on factors such as their
features, pricing, latency, deliverability and more.
Integrate now
A Quick Introduction
Introducing
Vonage vs Plivo (2023)
,
two industry leading SMS vendors that are transforming the way businesses connect with their audience
What is
Vonage
?
Vonage's SMS API helps you create customer journeys through conversations—even within the context of your app. With it's private SMS communication, your users can seamlessly and safely book appointments, confirm deliveries, and more. Check more details.
What is
Vonage
?
Vonage's SMS API helps you create customer journeys through conversations—even within the context of your app. With it's private SMS communication, your users can seamlessly and safely book appointments, confirm deliveries, and more. Check more details.
Comparative Guide:
Vonage vs Plivo (2023)
In a market flooded with SMS providers, selecting the one that suits your needs can be challenging. This comparative guide offers a swift overview of their offerings, making it easy for you to decide.
Features
Interactive Voice Response
Vonage
Supported
Plivo
Supported
Recording and Transcriptions
Vonage
Supported
Plivo
Supported
Carrier Route Optimization
Vonage
Supported
Plivo
Supported
Free Inbound SMS
Vonage
Not Supported
Plivo
Not Supported
Concatenation
Vonage
Supported
Plivo
Supported
Cost
Dedicated Number
Vonage
$0.99/month
Plivo
$1/month
Incoming SMS
Vonage
$0.0063/ message
Plivo
$0.0065/ message
Outgoing SMS
Vonage
$0.0068/ message
Plivo
$0.0065/ message
Security
Encryption
Vonage
Plivo
Certification
Vonage
ISO/IEC 27001:2013
Plivo
SOC 2
Compliance
Vonage
Plivo
Authentication IDs/Tokens
Vonage
Yes
Plivo
Yes
Rate Limits
Outbound Throughput Limit Range
Vonage
1-100 MPS
0.25-100 MPS
Plivo
Character Limits Accepted
Vonage
3200 Concatenated/ 160
Plivo
1600 Concatenated/ 160
Features
Heading
Vonage
Plivo
Interactive Voice Response
Supported
Supported
Recording and Transcriptions
Supported
Supported
Carrier Route Optimization
Supported
Supported
Free Inbound SMS
Not Supported
Not Supported
Concatenation
Supported
Supported
Cost
Heading
Vonage
Plivo
Dedicated Number
$0.99/month
$1/month
Incoming SMS
$0.0063/ message
$0.0065/ message
Outgoing SMS
$0.0068/ message
$0.0065/ message
Security
Heading
Vonage
Plivo
Encryption
Certification
ISO/IEC 27001:2013
SOC 2
Compliance
Authentication IDs / Tokens
Yes
Yes
Rate Limits
Heading
Vonage
Plivo
Outbound Throughput Limit Range
1-100 MPS
0.25-100 MPS
Character Limits Accepted
3200 Concatenated/ 160
1600 Concatenated/ 160
Calculate your Savings, one step at a time!
Pros and Cons:
Vonage vs Plivo (2023)
Every choice comes with its trade-offs. Let's break down the advantages and disadvantages of the providers for a clear decision making.
Vonage
Pros
Extended Features
Vonage API provides an array of extended features to manage SMS and voice calls, enhancing communication capabilities.
Quick Delivery Response
The API offers fast delivery response, ensuring messages reach recipients promptly and reliably.
Affordable Pricing
Users appreciate the competitive pricing, making it a cost-effective choice for SMS and voice communication needs.
Easy Integration
The platform is user-friendly, and the API documentation provided is excellent, making it easy to integrate with different programming languages.
Reliable Service
Vonage is praised for its stability and reliability, ensuring a seamless communication experience for businesses.
Cons
Non-intutive Dashboard
Some users find the dashboard confusing and difficult to use, especially during API integration.
Integration Difficulty
A few users have found the initial API integration process to be somewhat intimidating, which may require a learning curve.
Limited Billing Options
Users have requested more flexibility in billing options, such as providing the billing in USD instead of Euro.
SMS Delivery to Specific Countries
The cost of sending SMS to some countries, especially in the Middle East, has been highlighted as relatively expensive.
Lack of Analytics
Some users have mentioned the need for better analytics capabilities to track and analyze communication data effectively.
Plivo
Pros
Robust API
Plivo offers a robust and easy-to-use API for Voice and SMS communication. This makes it a good choice for developers who want to integrate communication features into their applications.
Flexible BYOC Options
Plivo offers flexible BYOC (Bring Your Own Carrier) options, which allows businesses to use their own carriers for voice and SMS traffic. This can save businesses money on their communication costs.
Diverse Local Number Support
Plivo supports a diverse range of local numbers, which makes it a good choice for businesses that want to reach customers in multiple countries.
Good Pricing
Plivo offers competitive pricing for its services. This makes it a good choice for businesses on a budget.
Intuitive User Interface
Plivo's user interface is easy to use and navigate. This makes it a good choice for businesses of all sizes.
Cons
Customer Support
Some users have reported that Plivo's customer support is not as responsive or helpful as they would like.
Limited Features
Plivo may not offer as many advanced features as some of its competitors. This could limit its appeal for certain use cases.
Security Breaches
Plivo has been the victim of several security breaches in recent years. This has raised concerns about the security of its platform.
Heading
Pros
Cons
Vonage
Extended Features
Vonage API provides an array of extended features to manage SMS and voice calls, enhancing communication capabilities.
Quick Delivery Response
The API offers fast delivery response, ensuring messages reach recipients promptly and reliably.
Affordable Pricing
Users appreciate the competitive pricing, making it a cost-effective choice for SMS and voice communication needs.
Easy Integration
The platform is user-friendly, and the API documentation provided is excellent, making it easy to integrate with different programming languages.
Reliable Service
Vonage is praised for its stability and reliability, ensuring a seamless communication experience for businesses.
Non-intutive Dashboard
Some users find the dashboard confusing and difficult to use, especially during API integration.
Integration Difficulty
A few users have found the initial API integration process to be somewhat intimidating, which may require a learning curve.
Limited Billing Options
Users have requested more flexibility in billing options, such as providing the billing in USD instead of Euro.
SMS Delivery to Specific Countries
The cost of sending SMS to some countries, especially in the Middle East, has been highlighted as relatively expensive.
Lack of Analytics
Some users have mentioned the need for better analytics capabilities to track and analyze communication data effectively.
Plivo
Robust API
Plivo offers a robust and easy-to-use API for Voice and SMS communication. This makes it a good choice for developers who want to integrate communication features into their applications.
Flexible BYOC Options
Plivo offers flexible BYOC (Bring Your Own Carrier) options, which allows businesses to use their own carriers for voice and SMS traffic. This can save businesses money on their communication costs.
Diverse Local Number Support
Plivo supports a diverse range of local numbers, which makes it a good choice for businesses that want to reach customers in multiple countries.
Good Pricing
Plivo offers competitive pricing for its services. This makes it a good choice for businesses on a budget.
Intuitive User Interface
Plivo's user interface is easy to use and navigate. This makes it a good choice for businesses of all sizes.
Customer Support
Some users have reported that Plivo's customer support is not as responsive or helpful as they would like.
Limited Features
Plivo may not offer as many advanced features as some of its competitors. This could limit its appeal for certain use cases.
Security Breaches
Plivo has been the victim of several security breaches in recent years. This has raised concerns about the security of its platform.
Real Voices, Real Experiences
Don't just take our word for it. Hear directly from users on G2 who have used
Vonage
and
Plivo
firsthand
Reviews for
Vonage
4.3
"
Happy experience with Vonage SMS!
The Vonage API has an extended features to manage SMS, Voice Calls using the API provided by Vonage API. The API always has a quick delivery response & transition routes. The Vonage dashboard looks clumsy and it always makes me feel difficult about integrating the API. It can be much easy & the User Experience should be simplified.
Vardhan M.
Small Business Owner
"
Go to for your Authentication!
The documentation is very easy for our developers to understand and integrate within our platform. When we have questions or need assistance, we are able to get direct support. When it comes to support tickets, due to the way we are structured, sometimes it can route to the wrong team.
Michael G.
Platform Experience
Reviews for
Plivo
4.5
"
So far, so good!
Plivo is a pretty easy platform to understand, especially with a background of working at a SaaS company. Plivo is our chosen SMS provider for our advocate/supporter activation texts - I haven't had any need to reach out to support, though, so I can't comment on their customer service level. Similarly to most SaaS softwares, there are SO many ways to do the same thing.
Becca P.
SaaS Customer Success Enablement
"
A handy tool for life and business!
I like the simplicity. Plivo has a lot of docs, integration libraries and ways to use in business and life scenarios. And this makes it awesome tool for everyday tasks (like call forwarding) and for real business cases (like complex ivrs and so on). It not related to Plivo, but sometimes there are issues with sms A numbers, ability to change call A numbers, but it's all about call providers, and service cannot be responsible for that.
Alexander R.
Software Engineer
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