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vs.
Telnyx
vs
Sinch
?
Looking for which SMS provider will be the best for your use case among
Telnyx
vs
Sinch
?
Compare
Telnyx
vs
Sinch
head-to-head on factors such as their
features, pricing, latency, deliverability and more.
Integrate now
A Quick Introduction
Introducing
Telnyx vs Sinch (2024)
,
two industry leading SMS vendors that are transforming the way businesses connect with their audience
What is
Telnyx
?
Telnyx is a cloud communications platform offering flexible APIs and SDKs for integrating voice, messaging, and phone verification capabilities into various applications and services.
What is
Telnyx
?
Telnyx is a cloud communications platform offering flexible APIs and SDKs for integrating voice, messaging, and phone verification capabilities into various applications and services.
Comparative Guide:
Telnyx vs Sinch (2024)
In a market flooded with SMS providers, selecting the one that suits your needs can be challenging. This comparative guide offers a swift overview of their offerings, making it easy for you to decide.
Features
Interactive Voice Response
Telnyx
Supported
Sinch
Supported
Recording and Transcriptions
Telnyx
Supported
Sinch
Supported
Carrier Route Optimization
Telnyx
Supported
Sinch
Supported
Free Inbound SMS
Telnyx
Supported
Sinch
Not Supported
Concatenation
Telnyx
Supported
Sinch
Supported
Cost
Dedicated Number
Telnyx
$1/ month
Sinch
$1/month
Incoming SMS
Telnyx
FREE
Sinch
$0.00078/ message
Outgoing SMS
Telnyx
$0.067/ message
Sinch
$0.00078/ message
Security
Encryption
Telnyx
Sinch
Certification
Telnyx
ISO/IEC 27001:2013
ISO/ IEC 27000
SOC 2 Type II
SOC I Type II
Sinch
ISO/ IEC 27001 - 2022
ISO 9001:2015
SOC 2 Type II
Compliance
Telnyx
Sinch
Authentication IDs/Tokens
Telnyx
Yes
Sinch
Yes
Rate Limits
Outbound Throughput Limit Range
Telnyx
10 MPS
1-75 MPS
Sinch
Character Limits Accepted
Telnyx
160
Sinch
2000 Concatenated / 160
Features
Heading
Telnyx
Sinch
Interactive Voice Response
Supported
Supported
Recording and Transcriptions
Supported
Supported
Carrier Route Optimization
Supported
Supported
Free Inbound SMS
Supported
Not Supported
Concatenation
Supported
Supported
Cost
Heading
Telnyx
Sinch
Dedicated Number
$1/ month
$1/month
Incoming SMS
FREE
$0.00078/ message
Outgoing SMS
$0.067/ message
$0.00078/ message
Security
Heading
Telnyx
Sinch
Encryption
Certification
ISO/IEC 27001:2013
ISO/ IEC 27000
SOC 2 Type II
SOC I Type II
ISO/ IEC 27001 - 2022
ISO 9001:2015
SOC 2 Type II
Compliance
Authentication IDs / Tokens
Yes
Yes
Rate Limits
Heading
Telnyx
Sinch
Outbound Throughput Limit Range
10 MPS
1-75 MPS
Character Limits Accepted
160
2000 Concatenated / 160
Calculate your Savings, one step at a time!
Pros and Cons:
Telnyx vs Sinch (2024)
Every choice comes with its trade-offs. Let's break down the advantages and disadvantages of the providers for a clear decision making.
Telnyx
Pros
User-Friendly Interface
Users appreciate Telnyx's clean and easy-to-navigate interface, making it simple to manage their SIP trunks and services.
Reliability and Call Quality
Telnyx is known for its consistent and high-quality call connections, ensuring minimal dropped calls and interruptions.
Scalability
Telnyx offers scalable solutions, allowing users to adjust their SIP trunk capacity as their needs change, providing flexibility and cost-effectiveness.
Advanced Features
Telnyx provides a range of advanced features like real-time call analytics and detailed reporting, helping users monitor and optimize their telecom networks.
API Integration
Telnyx's API integration capabilities enable customization and automation, streamlining workflow and enhancing efficiency.
Cons
Porting Process
Some users have found the Local Number Portability (LNP) process with Telnyx to be frustrating, with rejected submissions and longer processing times.
Messaging API Permissions
Users have expressed a desire for more granular SMS API permissions to restrict access to specific numbers without the need for full account access.
Complicated SIM Card Setup
SIM card setup for IoT devices was reported as challenging and unreliable by some users, potentially requiring improvements.
Support Level Costs
While Telnyx offers 24/7 support for larger commitments, some users find it costly and believe it should be more accessible without higher minimum spending.
Limited International Number Availability
Some users have experienced difficulties in finding international numbers for purchase, with certain numbers not showing up in search results as expected.
Sinch
Pros
Reliable Service
Users appreciate the stable and reliable nature of Sinch's SMS and WhatsApp services, ensuring messages reach recipients promptly.
Comprehensive Analytics
The platform offers detailed analytics and reporting, providing valuable insights into message delivery and user engagement.
Supportive Account Management
Sinch is commended for its helpful and responsive account management team, which assists with various queries and issues.
Extensive Coverage
Sinch provides good coverage for A2P (Application-to-Person) SMS, making it suitable for businesses with global communication needs.
Competitive Pricing
Clients find Sinch's pricing to be competitive, offering cost-effective solutions for SMS and WhatsApp communication.
Cons
Slow Customer Support Response
Some users have experienced delays in customer support response times, leading to frustration during issue resolution.
Disconnected Internal Processes
There have been instances where the communication between different teams within Sinch seems disjointed, affecting the speed of processing.
Non-Competitive Pricing in Some Areas
While generally competitive, there have been cases where Sinch's pricing was not as competitive as other providers in certain regions.
Limited Custom Coding Support
Users have expressed a desire for more in-depth support in custom coding, especially when facing technical challenges.
Not All Services Integrated Seamlessly
As Sinch acquires new companies and services, some clients have found the integration of these services to be somewhat challenging or slow.
Heading
Pros
Cons
Telnyx
User-Friendly Interface
Users appreciate Telnyx's clean and easy-to-navigate interface, making it simple to manage their SIP trunks and services.
Reliability and Call Quality
Telnyx is known for its consistent and high-quality call connections, ensuring minimal dropped calls and interruptions.
Scalability
Telnyx offers scalable solutions, allowing users to adjust their SIP trunk capacity as their needs change, providing flexibility and cost-effectiveness.
Advanced Features
Telnyx provides a range of advanced features like real-time call analytics and detailed reporting, helping users monitor and optimize their telecom networks.
API Integration
Telnyx's API integration capabilities enable customization and automation, streamlining workflow and enhancing efficiency.
Porting Process
Some users have found the Local Number Portability (LNP) process with Telnyx to be frustrating, with rejected submissions and longer processing times.
Messaging API Permissions
Users have expressed a desire for more granular SMS API permissions to restrict access to specific numbers without the need for full account access.
Complicated SIM Card Setup
SIM card setup for IoT devices was reported as challenging and unreliable by some users, potentially requiring improvements.
Support Level Costs
While Telnyx offers 24/7 support for larger commitments, some users find it costly and believe it should be more accessible without higher minimum spending.
Limited International Number Availability
Some users have experienced difficulties in finding international numbers for purchase, with certain numbers not showing up in search results as expected.
Sinch
Reliable Service
Users appreciate the stable and reliable nature of Sinch's SMS and WhatsApp services, ensuring messages reach recipients promptly.
Comprehensive Analytics
The platform offers detailed analytics and reporting, providing valuable insights into message delivery and user engagement.
Supportive Account Management
Sinch is commended for its helpful and responsive account management team, which assists with various queries and issues.
Extensive Coverage
Sinch provides good coverage for A2P (Application-to-Person) SMS, making it suitable for businesses with global communication needs.
Competitive Pricing
Clients find Sinch's pricing to be competitive, offering cost-effective solutions for SMS and WhatsApp communication.
Slow Customer Support Response
Some users have experienced delays in customer support response times, leading to frustration during issue resolution.
Disconnected Internal Processes
There have been instances where the communication between different teams within Sinch seems disjointed, affecting the speed of processing.
Non-Competitive Pricing in Some Areas
While generally competitive, there have been cases where Sinch's pricing was not as competitive as other providers in certain regions.
Limited Custom Coding Support
Users have expressed a desire for more in-depth support in custom coding, especially when facing technical challenges.
Not All Services Integrated Seamlessly
As Sinch acquires new companies and services, some clients have found the integration of these services to be somewhat challenging or slow.
Real Voices, Real Experiences
Don't just take our word for it. Hear directly from users on G2 who have used
Telnyx
and
Sinch
firsthand
Reviews for
Telnyx
4.7
"
Telnyx the most reliable and affordable service for sms
Always found the telnyx service to be the most reliable and affordable out of all its competitors. Ease of use when setting up the API and also wonderful customer service that responds very promptly and accurately. If you do not have a business account, which I did the mistake of setting up with before I knew they had the business account option, you need to validate yourself with official government issued documents.
Mark B.
Small Business Owner
"
Improvements of Customer Success engagement, initiatives and insights!
Lower Overall Costs than the competition for SMS/Messaging services with good baseline reliability, as well as Customer Success engagement via dedicated Account Executives, have been the key factors that differentiate Telnyx and which have kept us on as clients. Also, nice effort is put into providing and updating quality Blogs, Articles and Documentation
Andrew A.
Senior Developer
Reviews for
Sinch
4.0
"
An absolute pleasure to work with for SMS needs!
Everyone at Sinch that I've worked with has been extremely responsive, whether it is questions about adding additional features, or supporting our end users, to even handling billing issues; this level of responsiveness really establishes a strong business parnership. The biggest downside in our experience has been cost, where we have seen some other vendors be a little more competitive in the market
Jacqueline C.
Product Manager
"
Unreliable Business Partner!
We were attempting to address gaps in our other providers' coverage, but we have realized it was better to work with those partners to address delivery issues rather than rely on Sinch. Our other partners make it much easier to pull real-time data via API, and we also have a much better business relationship with them. On balance, the negatives outweigh the positives in our relationship with Sinch.
Verified User
Mid-Market Company
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