vs.
Vonage
vs
Gupshup
?
Looking for which SMS provider will be the best for your use case among
Vonage
vs
Gupshup
?
Compare
Vonage
vs
Gupshup
head-to-head on factors such as their
features, pricing, latency, deliverability and more.
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A Quick Introduction
Introducing
Vonage vs Gupshup (2023)
,
two industry leading SMS vendors that are transforming the way businesses connect with their audience
What is
Vonage
?
Vonage's SMS API helps you create customer journeys through conversations—even within the context of your app. With it's private SMS communication, your users can seamlessly and safely book appointments, confirm deliveries, and more. Check more details.
What is
Vonage
?
Vonage's SMS API helps you create customer journeys through conversations—even within the context of your app. With it's private SMS communication, your users can seamlessly and safely book appointments, confirm deliveries, and more. Check more details.
Comparative Guide:
Vonage vs Gupshup (2023)
In a market flooded with SMS providers, selecting the one that suits your needs can be challenging. This comparative guide offers a swift overview of their offerings, making it easy for you to decide.
Features
Interactive Voice Response
Vonage
Supported
Gupshup
Supported
Recording and Transcriptions
Vonage
Supported
Gupshup
Supported
Carrier Route Optimization
Vonage
Supported
Gupshup
Supported
Free Inbound SMS
Vonage
Not Supported
Gupshup
Supported
Concatenation
Vonage
Supported
Gupshup
Supported
Cost
Dedicated Number
Vonage
$0.99/month
Gupshup
$1/month
Incoming SMS
Vonage
$0.0063/ message
Gupshup
$0.028/ message
Outgoing SMS
Vonage
$0.0068/ message
Gupshup
$0.028/ message
Security
Encryption
Vonage
Gupshup
Certification
Vonage
ISO/IEC 27001:2013
Gupshup
ISO/IEC 27001
SOC 2
Compliance
Vonage
Gupshup
Authentication IDs/Tokens
Vonage
Yes
Gupshup
Yes
Rate Limits
Outbound Throughput Limit Range
Vonage
1-100 MPS
20 MPS
Gupshup
Character Limits Accepted
Vonage
3200 Concatenated/ 160
Gupshup
2500 Concatenated / 160
Features
Heading
Vonage
Gupshup
Interactive Voice Response
Supported
Supported
Recording and Transcriptions
Supported
Supported
Carrier Route Optimization
Supported
Supported
Free Inbound SMS
Not Supported
Supported
Concatenation
Supported
Supported
Cost
Heading
Vonage
Gupshup
Dedicated Number
$0.99/month
$1/month
Incoming SMS
$0.0063/ message
$0.028/ message
Outgoing SMS
$0.0068/ message
$0.028/ message
Security
Heading
Vonage
Gupshup
Encryption
Certification
ISO/IEC 27001:2013
ISO/IEC 27001
SOC 2
Compliance
Authentication IDs / Tokens
Yes
Yes
Rate Limits
Heading
Vonage
Gupshup
Outbound Throughput Limit Range
1-100 MPS
20 MPS
Character Limits Accepted
3200 Concatenated/ 160
2500 Concatenated / 160
Calculate your Savings, one step at a time!
Pros and Cons:
Vonage vs Gupshup (2023)
Every choice comes with its trade-offs. Let's break down the advantages and disadvantages of the providers for a clear decision making.
Vonage
Pros
Extended Features
Vonage API provides an array of extended features to manage SMS and voice calls, enhancing communication capabilities.
Quick Delivery Response
The API offers fast delivery response, ensuring messages reach recipients promptly and reliably.
Affordable Pricing
Users appreciate the competitive pricing, making it a cost-effective choice for SMS and voice communication needs.
Easy Integration
The platform is user-friendly, and the API documentation provided is excellent, making it easy to integrate with different programming languages.
Reliable Service
Vonage is praised for its stability and reliability, ensuring a seamless communication experience for businesses.
Cons
Non-intutive Dashboard
Some users find the dashboard confusing and difficult to use, especially during API integration.
Integration Difficulty
A few users have found the initial API integration process to be somewhat intimidating, which may require a learning curve.
Limited Billing Options
Users have requested more flexibility in billing options, such as providing the billing in USD instead of Euro.
SMS Delivery to Specific Countries
The cost of sending SMS to some countries, especially in the Middle East, has been highlighted as relatively expensive.
Lack of Analytics
Some users have mentioned the need for better analytics capabilities to track and analyze communication data effectively.
Gupshup
Pros
Easy Integration
Users find Gupshup's platform easy to integrate with their systems, making it convenient to use for WhatsApp promotions and SMS services.
Quick Template Approval
Gupshup's approval process for WhatsApp templates is fast, allowing users to start their campaigns promptly.
Cost-Effective
Gupshup offers competitive pricing for SMS and WhatsApp services, making it an attractive option for businesses looking to promote their products or services.
Technical Comfort
Users appreciate the platform's technical aspects, which allow them to create WhatsApp templates without complications.
Dedicated Support
Some users have experienced good support from the Gupshup team, with dedicated account managers assisting them with their queries and requirements.
Cons
Complicated Reports
Some users find the reporting system to be complex, making it difficult to obtain specific click reports for selected dates.
Template Rejection Communication
Users would like more detailed communication when their WhatsApp templates are rejected, helping them understand the reasons and make improvements.
Integration Issues
A few users encountered errors and difficulties when integrating Gupshup with other software.
Lack of Instant Support
Some users felt that support response times could be improved, especially when dealing with urgent issues.
User Interface
There were suggestions for improving the user interface to enhance the visual and overall user experience.
Heading
Pros
Cons
Vonage
Extended Features
Vonage API provides an array of extended features to manage SMS and voice calls, enhancing communication capabilities.
Quick Delivery Response
The API offers fast delivery response, ensuring messages reach recipients promptly and reliably.
Affordable Pricing
Users appreciate the competitive pricing, making it a cost-effective choice for SMS and voice communication needs.
Easy Integration
The platform is user-friendly, and the API documentation provided is excellent, making it easy to integrate with different programming languages.
Reliable Service
Vonage is praised for its stability and reliability, ensuring a seamless communication experience for businesses.
Non-intutive Dashboard
Some users find the dashboard confusing and difficult to use, especially during API integration.
Integration Difficulty
A few users have found the initial API integration process to be somewhat intimidating, which may require a learning curve.
Limited Billing Options
Users have requested more flexibility in billing options, such as providing the billing in USD instead of Euro.
SMS Delivery to Specific Countries
The cost of sending SMS to some countries, especially in the Middle East, has been highlighted as relatively expensive.
Lack of Analytics
Some users have mentioned the need for better analytics capabilities to track and analyze communication data effectively.
Gupshup
Easy Integration
Users find Gupshup's platform easy to integrate with their systems, making it convenient to use for WhatsApp promotions and SMS services.
Quick Template Approval
Gupshup's approval process for WhatsApp templates is fast, allowing users to start their campaigns promptly.
Cost-Effective
Gupshup offers competitive pricing for SMS and WhatsApp services, making it an attractive option for businesses looking to promote their products or services.
Technical Comfort
Users appreciate the platform's technical aspects, which allow them to create WhatsApp templates without complications.
Dedicated Support
Some users have experienced good support from the Gupshup team, with dedicated account managers assisting them with their queries and requirements.
Complicated Reports
Some users find the reporting system to be complex, making it difficult to obtain specific click reports for selected dates.
Template Rejection Communication
Users would like more detailed communication when their WhatsApp templates are rejected, helping them understand the reasons and make improvements.
Integration Issues
A few users encountered errors and difficulties when integrating Gupshup with other software.
Lack of Instant Support
Some users felt that support response times could be improved, especially when dealing with urgent issues.
User Interface
There were suggestions for improving the user interface to enhance the visual and overall user experience.
Real Voices, Real Experiences
Don't just take our word for it. Hear directly from users on G2 who have used
Vonage
and
Gupshup
firsthand
Reviews for
Vonage
4.3
"
Happy experience with Vonage SMS!
The Vonage API has an extended features to manage SMS, Voice Calls using the API provided by Vonage API. The API always has a quick delivery response & transition routes. The Vonage dashboard looks clumsy and it always makes me feel difficult about integrating the API. It can be much easy & the User Experience should be simplified.
Vardhan M.
Small Business Owner
"
Go to for your Authentication!
The documentation is very easy for our developers to understand and integrate within our platform. When we have questions or need assistance, we are able to get direct support. When it comes to support tickets, due to the way we are structured, sometimes it can route to the wrong team.
Michael G.
Platform Experience
Reviews for
Gupshup
4.4
"
User friendly team portal that provides real time solutions!
The Gupshup team portals are very user-friendly which provide real-time solutions. The gupshup team proactively works on all the requests raised. The SPOCs from Gupshup are helpful, receptive, and solution-oriented. The transaction ID format is non-compatible with excel format. Gupshup should look into changing the format.
Antara N.
Enterprise
"
Unreliable Business Partner!
There's never any time when I've heard a no from my sales PoC. Whatever customizations are required, the PoC ensures that the same is getting done. Timely completion of the work is the only place where I felt things could have been better. For the project at least, where we collaborated, deadlines were pushed a lot, which sort of affected our go-live plans twice. Hope the same gets better in the coming time.
Mukund K.
Chief-of-staff
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