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Ooma
vs
Telnyx
?
Looking for which SMS provider will be the best for your use case among
Ooma
vs
Telnyx
?
Compare
Ooma
vs
Telnyx
head-to-head on factors such as their
features, pricing, latency, deliverability and more.
Integrate now
A Quick Introduction
Introducing
Ooma vs Telnyx (2024)
,
two industry leading SMS vendors that are transforming the way businesses connect with their audience
What is
Ooma
?
Ooma is a Voice over Internet Protocol (VoIP) service provider that offers home phone services and business communication solutions, including SMS capabilities.
What is
Ooma
?
Ooma is a Voice over Internet Protocol (VoIP) service provider that offers home phone services and business communication solutions, including SMS capabilities.
Comparative Guide:
Ooma vs Telnyx (2024)
In a market flooded with SMS providers, selecting the one that suits your needs can be challenging. This comparative guide offers a swift overview of their offerings, making it easy for you to decide.
Features
Interactive Voice Response
Ooma
Supported
Telnyx
Supported
Recording and Transcriptions
Ooma
Supported
Telnyx
Supported
Carrier Route Optimization
Ooma
Not Supported
Telnyx
Supported
Free Inbound SMS
Ooma
Supported
Telnyx
Supported
Concatenation
Ooma
Supported
Telnyx
Supported
Cost
Dedicated Number
Ooma
$4.99/ month
Telnyx
$1/ month
Incoming SMS
Ooma
Monthly Bundled Plan
Telnyx
FREE
Outgoing SMS
Ooma
Monthly Bundled Plan
Telnyx
$0.067/ message
Security
Encryption
Ooma
Telnyx
Certification
Ooma
UL 864
Telnyx
ISO/IEC 27001:2013
SOC 2 Type II
SOC I Type II
ISO/ IEC 27000
Compliance
Ooma
Telnyx
Authentication IDs/Tokens
Ooma
Yes
Telnyx
Yes
Rate Limits
Outbound Throughput Limit Range
Ooma
NA
10 MPS
Telnyx
Character Limits Accepted
Ooma
2048 Concatenated/ 160
Telnyx
160
Features
Heading
Ooma
Telnyx
Interactive Voice Response
Supported
Supported
Recording and Transcriptions
Supported
Supported
Carrier Route Optimization
Not Supported
Supported
Free Inbound SMS
Supported
Supported
Concatenation
Supported
Supported
Cost
Heading
Ooma
Telnyx
Dedicated Number
$4.99/ month
$1/ month
Incoming SMS
Monthly Bundled Plan
FREE
Outgoing SMS
Monthly Bundled Plan
$0.067/ message
Security
Heading
Ooma
Telnyx
Encryption
Certification
UL 864
ISO/IEC 27001:2013
SOC 2 Type II
SOC I Type II
ISO/ IEC 27000
Compliance
Authentication IDs / Tokens
Yes
Yes
Rate Limits
Heading
Ooma
Telnyx
Outbound Throughput Limit Range
NA
10 MPS
Character Limits Accepted
2048 Concatenated/ 160
160
Calculate your Savings, one step at a time!
Pros and Cons:
Ooma vs Telnyx (2024)
Every choice comes with its trade-offs. Let's break down the advantages and disadvantages of the providers for a clear decision making.
Ooma
Pros
Easy Setup
Users found the setup process for Ooma Office to be straightforward and hassle-free.
Cost Savings
Ooma Office helped businesses save money compared to traditional phone services.
Mobile App
The mobile app allows users to make and receive calls using the business phone number on their smartphones, enhancing mobility and flexibility.
Voicemail to Email
Ooma Office sends voicemails as email attachments, making it convenient for users to access and manage messages.
Customer Support
Many users praised the customer support provided by Ooma Office, highlighting quick and helpful assistance.
Cons
Inconsistent Call Quality
Some users reported occasional issues with call quality, including lags and problems with the softphone.
Limited Fax Functionality
Users mentioned that the fax feature could be improved, such as adding cover pages and allowing multiple files to be uploaded.
Complex Number Porting
Porting old numbers to Ooma Office was described as easy, but some users had difficulties retaining their old extensions due to the requirement for 4-digit extensions.
Desktop App Integration
Users expressed a desire for better integration with productivity tools like Google Contacts, Drive, and Calendar within the desktop app.
Telnyx
Pros
User-Friendly Interface
Users appreciate Telnyx's clean and easy-to-navigate interface, making it simple to manage their SIP trunks and services.
Reliability and Call Quality
Telnyx is known for its consistent and high-quality call connections, ensuring minimal dropped calls and interruptions.
Scalability
Telnyx offers scalable solutions, allowing users to adjust their SIP trunk capacity as their needs change, providing flexibility and cost-effectiveness.
Advanced Features
Telnyx provides a range of advanced features like real-time call analytics and detailed reporting, helping users monitor and optimize their telecom networks.
API Integration
Telnyx's API integration capabilities enable customization and automation, streamlining workflow and enhancing efficiency.
Cons
Porting Process
Some users have found the Local Number Portability (LNP) process with Telnyx to be frustrating, with rejected submissions and longer processing times.
Messaging API Permissions
Users have expressed a desire for more granular SMS API permissions to restrict access to specific numbers without the need for full account access.
Complicated SIM Card Setup
SIM card setup for IoT devices was reported as challenging and unreliable by some users, potentially requiring improvements.
Support Level Costs
While Telnyx offers 24/7 support for larger commitments, some users find it costly and believe it should be more accessible without higher minimum spending.
Limited International Number Availability
Some users have experienced difficulties in finding international numbers for purchase, with certain numbers not showing up in search results as expected.
Heading
Pros
Cons
Ooma
Easy Setup
Users found the setup process for Ooma Office to be straightforward and hassle-free.
Cost Savings
Ooma Office helped businesses save money compared to traditional phone services.
Mobile App
The mobile app allows users to make and receive calls using the business phone number on their smartphones, enhancing mobility and flexibility.
Voicemail to Email
Ooma Office sends voicemails as email attachments, making it convenient for users to access and manage messages.
Customer Support
Many users praised the customer support provided by Ooma Office, highlighting quick and helpful assistance.
Inconsistent Call Quality
Some users reported occasional issues with call quality, including lags and problems with the softphone.
Limited Fax Functionality
Users mentioned that the fax feature could be improved, such as adding cover pages and allowing multiple files to be uploaded.
Complex Number Porting
Porting old numbers to Ooma Office was described as easy, but some users had difficulties retaining their old extensions due to the requirement for 4-digit extensions.
Desktop App Integration
Users expressed a desire for better integration with productivity tools like Google Contacts, Drive, and Calendar within the desktop app.
Telnyx
User-Friendly Interface
Users appreciate Telnyx's clean and easy-to-navigate interface, making it simple to manage their SIP trunks and services.
Reliability and Call Quality
Telnyx is known for its consistent and high-quality call connections, ensuring minimal dropped calls and interruptions.
Scalability
Telnyx offers scalable solutions, allowing users to adjust their SIP trunk capacity as their needs change, providing flexibility and cost-effectiveness.
Advanced Features
Telnyx provides a range of advanced features like real-time call analytics and detailed reporting, helping users monitor and optimize their telecom networks.
API Integration
Telnyx's API integration capabilities enable customization and automation, streamlining workflow and enhancing efficiency.
Porting Process
Some users have found the Local Number Portability (LNP) process with Telnyx to be frustrating, with rejected submissions and longer processing times.
Messaging API Permissions
Users have expressed a desire for more granular SMS API permissions to restrict access to specific numbers without the need for full account access.
Complicated SIM Card Setup
SIM card setup for IoT devices was reported as challenging and unreliable by some users, potentially requiring improvements.
Support Level Costs
While Telnyx offers 24/7 support for larger commitments, some users find it costly and believe it should be more accessible without higher minimum spending.
Limited International Number Availability
Some users have experienced difficulties in finding international numbers for purchase, with certain numbers not showing up in search results as expected.
Real Voices, Real Experiences
Don't just take our word for it. Hear directly from users on G2 who have used
Ooma
and
Telnyx
firsthand
Reviews for
Ooma
4.5
"
Great service at a great price!
Tons of services available for a great low price. Highly recommend for small businesses who need the ability to have all the features of an enterprise system at a fraction of the price!
Verified User
Small Business
"
Good but a little lacking!
The best thing about Ooma is the great and helpful customer service. Every time I have a problem the customer service department is there to help and provide support. There desktop office phones are also very good quality and the voice is very clear. SMS/Text messaging is unreliable sometimes
Teddy F.
Small Business
Reviews for
Telnyx
4.7
"
Telnyx the most reliable and affordable service for sms
Always found the telnyx service to be the most reliable and affordable out of all its competitors. Ease of use when setting up the API and also wonderful customer service that responds very promptly and accurately. If you do not have a business account, which I did the mistake of setting up with before I knew they had the business account option, you need to validate yourself with official government issued documents.
Mark B.
Small Business Owner
"
Improvements of Customer Success engagement, initiatives and insights!
Lower Overall Costs than the competition for SMS/Messaging services with good baseline reliability, as well as Customer Success engagement via dedicated Account Executives, have been the key factors that differentiate Telnyx and which have kept us on as clients. Also, nice effort is put into providing and updating quality Blogs, Articles and Documentation
Andrew A.
Senior Developer
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