vs.

Bandwidth

vs

Exotel

?

Looking for which SMS provider will be the best for your use case among

Bandwidth

vs

Exotel

?

Compare

Bandwidth

vs

Exotel

head-to-head on factors such as their

features, pricing, latency, deliverability and more.

Integrate now

A Quick Introduction

Introducing

Bandwidth vs Exotel (2024)

,

two industry leading SMS vendors that are transforming the way businesses connect with their audience

What is

Bandwidth

?

Bandwidth is cloud-based communication platform providing APIs for voice, messaging, and 911 services, enabling developers to integrate real-time communication into their applications.

What is

Exotel

?

Exotel is a prominent SMS provider offering comprehensive communication solutions, including SMS, voice, and cloud telephony services, to empower businesses with efficient customer engagement and communication. Let's check how Karix fares against other SMS vendors.

What is

Bandwidth

?

Bandwidth is cloud-based communication platform providing APIs for voice, messaging, and 911 services, enabling developers to integrate real-time communication into their applications.

What is

Exotel

?

Exotel is a prominent SMS provider offering comprehensive communication solutions, including SMS, voice, and cloud telephony services, to empower businesses with efficient customer engagement and communication. Let's check how Karix fares against other SMS vendors.

Comparative Guide:

Bandwidth vs Exotel (2024)

In a market flooded with SMS providers, selecting the one that suits your needs can be challenging. This comparative guide offers a swift overview of their offerings, making it easy for you to decide.

Features

Interactive Voice Response

Bandwidth

Supported

Exotel

Supported

Recording and Transcriptions

Bandwidth

Supported

Exotel

Supported

Carrier Route Optimization

Bandwidth

Supported

Exotel

Supported

Free Inbound SMS

Bandwidth

Supported

Exotel

Supported

Concatenation

Bandwidth

Supported

Exotel

Supported

Cost

Dedicated Number

Bandwidth

$0.035/ month

Exotel

$1/ month
Incoming SMS

Bandwidth

FREE

Exotel

FREE
Outgoing SMS

Bandwidth

$0.005/ message ++

Exotel

$0.0022/ message

Security

Encryption

Bandwidth

TLS

Exotel

TLS 1.2
Certification

Bandwidth

ISO/IEC 27001:2013
SOC 2 Type II

Exotel

ISO/IEC 27001:2013
Compliance

Bandwidth

CPNI
GDPR 7 HIPPA
US State Privacy Laws

Exotel

NA
Authentication IDs/Tokens

Bandwidth

Yes

Exotel

Yes

Rate Limits

Outbound Throughput Limit Range

Bandwidth

1-100 MPS
1 MPS

Exotel

Character Limits Accepted

Bandwidth

160

Exotel

160

Features

Cost

Security

Rate Limits

Calculate your Savings, one step at a time!

SMS Price Comparison Calculator

Step 1: Choose Numbers

What numbers will you use to send and receive messages?

Step 2: SMS Sending

How many SMS messages will you be sending per month?

Step 3: SMS Receiving

How many SMS messages are you expecting to receive per month?

Price Comparison

Bandwidth

$0.00

Exotel

$0.00

Pros and Cons:

Bandwidth vs Exotel (2024)

Every choice comes with its trade-offs. Let's break down the advantages and disadvantages of the providers for a clear decision making.

Bandwidth

Very responsive customer support

Users appreciate Bandwidth's quick response times and the understanding nature of their representatives, especially when it comes to setting up calls and making changes.

Easy portal access

Users find it beneficial that they can make changes on the fly without needing an ITSP team, thanks to Bandwidth's user-friendly portal.

Reliable and fluid services

Users highlight Bandwidth's reliability in services like numbering API, porting, and emergency services, making their jobs easier.

Worldwide coverage

Bandwidth is praised for its worldwide coverage and the ability to manage legal and regulatory requirements for different countries.

Self-service options

Users like the self-service options available through Bandwidth's portal, which makes managing telecom services more efficient.

Pricing for mid-sized companies

Some users find Bandwidth's pricing to be less competitive for mid-sized companies, especially concerning international rates.

Limited real-time tracking

Users mention the lack of real-time usage and billing tracking, which can be inconvenient.

Slow exports

Exporting data from Bandwidth's system is noted to be slow at times.

Difficulty in managing numbers by country

Users find it challenging to navigate Bandwidth's system when managing number requirements by country.

User interface quirks

Some users mention quirks in Bandwidth's dashboard, such as limitations and difficulties in adding CNAM to numbers upon port order entry.

Exotel

Very good customer service

Users appreciate Exotel's prompt and helpful customer support, which has been a standout feature over the years.

User-friendly interface

Exotel's platform is easy to use, with a clean and straightforward user interface, making it accessible for various users.

Customizable workflows

Users like the ability to create customized call flows and IVR systems, allowing them to design their communication processes.

Reliable call quality

Exotel offers good call quality, ensuring that users can maintain clear and effective communication with their customers.

Comprehensive reporting

Exotel provides robust reporting and analytics tools, allowing users to track call data and gain insights into their communication activities.

IVR limitations

Testing IVRs can be challenging, as there is no preview option, and users must call the number to test it.

International call connectivity

Some users have experienced delays in international call connections, which can be frustrating.

Lack of a mobile app

Exotel does not have a mobile app, which could enhance user convenience for those who need to access the platform on the go.

Support ticket system

Users mention that they often need to raise support tickets for issues, and urgent matters may require follow-up calls, which can be a bit inconvenient.

Heading

Pros

Cons

Bandwidth

Very responsive customer support

Users appreciate Bandwidth's quick response times and the understanding nature of their representatives, especially when it comes to setting up calls and making changes.

Easy portal access

Users find it beneficial that they can make changes on the fly without needing an ITSP team, thanks to Bandwidth's user-friendly portal.

Reliable and fluid services

Users highlight Bandwidth's reliability in services like numbering API, porting, and emergency services, making their jobs easier.

Worldwide coverage

Bandwidth is praised for its worldwide coverage and the ability to manage legal and regulatory requirements for different countries.

Self-service options

Users like the self-service options available through Bandwidth's portal, which makes managing telecom services more efficient.

Pricing for mid-sized companies

Some users find Bandwidth's pricing to be less competitive for mid-sized companies, especially concerning international rates.

Limited real-time tracking

Users mention the lack of real-time usage and billing tracking, which can be inconvenient.

Slow exports

Exporting data from Bandwidth's system is noted to be slow at times.

Difficulty in managing numbers by country

Users find it challenging to navigate Bandwidth's system when managing number requirements by country.

User interface quirks

Some users mention quirks in Bandwidth's dashboard, such as limitations and difficulties in adding CNAM to numbers upon port order entry.

Exotel

Very good customer service

Users appreciate Exotel's prompt and helpful customer support, which has been a standout feature over the years.

User-friendly interface

Exotel's platform is easy to use, with a clean and straightforward user interface, making it accessible for various users.

Customizable workflows

Users like the ability to create customized call flows and IVR systems, allowing them to design their communication processes.

Reliable call quality

Exotel offers good call quality, ensuring that users can maintain clear and effective communication with their customers.

Comprehensive reporting

Exotel provides robust reporting and analytics tools, allowing users to track call data and gain insights into their communication activities.

IVR limitations

Testing IVRs can be challenging, as there is no preview option, and users must call the number to test it.

International call connectivity

Some users have experienced delays in international call connections, which can be frustrating.

Lack of a mobile app

Exotel does not have a mobile app, which could enhance user convenience for those who need to access the platform on the go.

Support ticket system

Users mention that they often need to raise support tickets for issues, and urgent matters may require follow-up calls, which can be a bit inconvenient.

Real Voices, Real Experiences

Don't just take our word for it. Hear directly from users on G2 who have used

Bandwidth

and

Exotel

firsthand

Reviews for
Bandwidth
4.5
"

Great Telco for Teams Direct Routing and More!

The main problem we are solving is bringing external calling capabilities to MS Teams users through a more manageable and cost-effective means than going the MS dial plan route. Microsoft has, however, made improvements to its dial plans that have lessened some of the advantages with phone number management and routing.

Blacke R.

Enterprise User

"

Top Notch Support!

The GUI is extremely user-friendly! Processing new requests and looking up existing ones is quick and simple. The notification feature saves you time without manually checking back for updates. The only item that would be helpful and a time saver would be the ability to process CNAM requests for Canadian numbers the same way as local US numbers.

Verified User

Enterprise User

Reviews for
Exotel
4.4
"

Good cloud telephone service provider!

Its simple and easy to set up the service, the call data and recordings can be easily accessed. In all these years that we have been using their service, we have never really faced any kind of major service related issues. The pricing is a bit on the higher side, especially the sms service cost which is way higher than those offered in the market. Also there could be lot more user data that could be made available which is currently missing.

Siraj U.

Product Marketing Manager

"

Exotel products are great for startups!

We are using Exotel to connect to customers via different channels. Our Companies, Redcliffe Labs and Crysta IVF, are using Exotel Telephony, SMS and Whatsapp solutions together with a few other contact service solutions to effectively connect with customers and provide them with world-class healthcare facility. Support is an area where the company lags as compared to its competitors.

Abhishek K

VP, Technology Development

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