Looking for which SMS provider will be the best for your use case among
Ooma
vs
MessageBird
?
Compare
Ooma
vs
MessageBird
head-to-head on factors such as their
features, pricing, latency, deliverability and more.
Introducing
Ooma vs MessageBird (2024)
,
two industry leading SMS vendors that are transforming the way businesses connect with their audience
Ooma is a Voice over Internet Protocol (VoIP) service provider that offers home phone services and business communication solutions, including SMS capabilities.
In a market flooded with SMS providers, selecting the one that suits your needs can be challenging. This comparative guide offers a swift overview of their offerings, making it easy for you to decide.
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Every choice comes with its trade-offs. Let's break down the advantages and disadvantages of the providers for a clear decision making.
Users found the setup process for Ooma Office to be straightforward and hassle-free.
Ooma Office helped businesses save money compared to traditional phone services.
The mobile app allows users to make and receive calls using the business phone number on their smartphones, enhancing mobility and flexibility.
Ooma Office sends voicemails as email attachments, making it convenient for users to access and manage messages.
Many users praised the customer support provided by Ooma Office, highlighting quick and helpful assistance.
Some users reported occasional issues with call quality, including lags and problems with the softphone.
Users mentioned that the fax feature could be improved, such as adding cover pages and allowing multiple files to be uploaded.
Porting old numbers to Ooma Office was described as easy, but some users had difficulties retaining their old extensions due to the requirement for 4-digit extensions.
Users expressed a desire for better integration with productivity tools like Google Contacts, Drive, and Calendar within the desktop app.
MessageBird offers various communication channels like WhatsApp, SMS APIs, ChatBot, SIP Trunk, and Google Business Messages, allowing businesses to reach their customers through multiple platforms.
MessageBird provides an omnichannel inbox, allowing businesses to manage customer inquiries from different channels in one place, streamlining communication and improving efficiency.
MessageBird easily integrates with other solutions, making it a convenient choice for businesses looking to connect with their existing systems or platforms.
The platform offers practical and efficient integrations, unifying services in one place and directing them to the exact sector, allowing businesses to automate processes and manage customer interactions effectively.
Users appreciate the support for WhatsApp API, enabling them to interact with customers on one of the most popular messaging platforms.
Some users find the pricing structure to be a bit high compared to other service providers, which may be a concern for businesses on a tight budget
Users report that the configuration of some APIs can be challenging for non-technical users, making it difficult to set up certain features without proper support.
Users note that MessageBird does not have complete control over WhatsApp APIs, and users have to create an account on Meta and get approval, which might be time-consuming.
Some users mention that the API response time can be slow at times, which may impact real-time communication with customers.
Some users point out that error messages are not always clear, making it challenging to troubleshoot issues effectively.
Users found the setup process for Ooma Office to be straightforward and hassle-free.
Ooma Office helped businesses save money compared to traditional phone services.
The mobile app allows users to make and receive calls using the business phone number on their smartphones, enhancing mobility and flexibility.
Ooma Office sends voicemails as email attachments, making it convenient for users to access and manage messages.
Many users praised the customer support provided by Ooma Office, highlighting quick and helpful assistance.
Some users reported occasional issues with call quality, including lags and problems with the softphone.
Users mentioned that the fax feature could be improved, such as adding cover pages and allowing multiple files to be uploaded.
Porting old numbers to Ooma Office was described as easy, but some users had difficulties retaining their old extensions due to the requirement for 4-digit extensions.
Users expressed a desire for better integration with productivity tools like Google Contacts, Drive, and Calendar within the desktop app.
MessageBird offers various communication channels like WhatsApp, SMS APIs, ChatBot, SIP Trunk, and Google Business Messages, allowing businesses to reach their customers through multiple platforms.
MessageBird provides an omnichannel inbox, allowing businesses to manage customer inquiries from different channels in one place, streamlining communication and improving efficiency.
MessageBird easily integrates with other solutions, making it a convenient choice for businesses looking to connect with their existing systems or platforms.
The platform offers practical and efficient integrations, unifying services in one place and directing them to the exact sector, allowing businesses to automate processes and manage customer interactions effectively.
Users appreciate the support for WhatsApp API, enabling them to interact with customers on one of the most popular messaging platforms.
Some users find the pricing structure to be a bit high compared to other service providers, which may be a concern for businesses on a tight budget
Users report that the configuration of some APIs can be challenging for non-technical users, making it difficult to set up certain features without proper support.
Users note that MessageBird does not have complete control over WhatsApp APIs, and users have to create an account on Meta and get approval, which might be time-consuming.
Some users mention that the API response time can be slow at times, which may impact real-time communication with customers.
Some users point out that error messages are not always clear, making it challenging to troubleshoot issues effectively.
Don't just take our word for it. Hear directly from users on G2 who have used
Ooma
and
MessageBird
firsthand
Tons of services available for a great low price. Highly recommend for small businesses who need the ability to have all the features of an enterprise system at a fraction of the price!
Small Business
The best thing about Ooma is the great and helpful customer service. Every time I have a problem the customer service department is there to help and provide support. There desktop office phones are also very good quality and the voice is very clear. SMS/Text messaging is unreliable sometimes
Small Business
Being able to interact with our clients via their preferred platforms, using a single API is incredibly efficient, and saves us a lot of work and headaches. It's helpful also for sending through notifications for updates on their services or orders with us. Our only issue with MessageBird is that there is no monthly billing invoice/statement.
Software Engineer
Message bird has an impressive yet simple user interface, which allows you to configure all the necessary aspects to integrate Whatsapp, social network messaging and text messages. However, I think that an opportunity for improvement is to be able to quickly make the user who logs in for the first time understand where to click to go to the inbox.
Growth Hacker
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