vs.

Ooma

vs

Exotel

?

Looking for which SMS provider will be the best for your use case among

Ooma

vs

Exotel

?

Compare

Ooma

vs

Exotel

head-to-head on factors such as their

features, pricing, latency, deliverability and more.

Integrate now

A Quick Introduction

Introducing

Ooma vs Exotel (2024)

,

two industry leading SMS vendors that are transforming the way businesses connect with their audience

What is

Ooma

?

Ooma is a Voice over Internet Protocol (VoIP) service provider that offers home phone services and business communication solutions, including SMS capabilities.

What is

Exotel

?

Exotel is a prominent SMS provider offering comprehensive communication solutions, including SMS, voice, and cloud telephony services, to empower businesses with efficient customer engagement and communication. Let's check how Karix fares against other SMS vendors.

What is

Ooma

?

Ooma is a Voice over Internet Protocol (VoIP) service provider that offers home phone services and business communication solutions, including SMS capabilities.

What is

Exotel

?

Exotel is a prominent SMS provider offering comprehensive communication solutions, including SMS, voice, and cloud telephony services, to empower businesses with efficient customer engagement and communication. Let's check how Karix fares against other SMS vendors.

Comparative Guide:

Ooma vs Exotel (2024)

In a market flooded with SMS providers, selecting the one that suits your needs can be challenging. This comparative guide offers a swift overview of their offerings, making it easy for you to decide.

Features

Interactive Voice Response

Ooma

Supported

Exotel

Supported

Recording and Transcriptions

Ooma

Supported

Exotel

Supported

Carrier Route Optimization

Ooma

Not Supported

Exotel

Supported

Free Inbound SMS

Ooma

Supported

Exotel

Supported

Concatenation

Ooma

Supported

Exotel

Supported

Cost

Dedicated Number

Ooma

$4.99/ month

Exotel

$1/ month
Incoming SMS

Ooma

Monthly Bundled Plan

Exotel

FREE
Outgoing SMS

Ooma

Monthly Bundled Plan

Exotel

$0.0022/ message

Security

Encryption

Ooma

TLS

Exotel

TLS 1.2
Certification

Ooma

UL 864

Exotel

ISO/IEC 27001:2013
Compliance

Ooma

GDPR
EEA

Exotel

NA
Authentication IDs/Tokens

Ooma

Yes

Exotel

Yes

Rate Limits

Outbound Throughput Limit Range

Ooma

NA
1 MPS

Exotel

Character Limits Accepted

Ooma

2048 Concatenated/ 160

Exotel

160

Features

Cost

Security

Rate Limits

Calculate your Savings, one step at a time!

SMS Price Comparison Calculator

Step 1: Choose Numbers

What numbers will you use to send and receive messages?

Step 2: SMS Sending

How many SMS messages will you be sending per month?

Step 3: SMS Receiving

How many SMS messages are you expecting to receive per month?

Price Comparison

Ooma

$0.00

Exotel

$0.00

Pros and Cons:

Ooma vs Exotel (2024)

Every choice comes with its trade-offs. Let's break down the advantages and disadvantages of the providers for a clear decision making.

Ooma

Easy Setup

Users found the setup process for Ooma Office to be straightforward and hassle-free.

Cost Savings

Ooma Office helped businesses save money compared to traditional phone services.

Mobile App

The mobile app allows users to make and receive calls using the business phone number on their smartphones, enhancing mobility and flexibility.

Voicemail to Email

Ooma Office sends voicemails as email attachments, making it convenient for users to access and manage messages.

Customer Support

Many users praised the customer support provided by Ooma Office, highlighting quick and helpful assistance.

Inconsistent Call Quality

Some users reported occasional issues with call quality, including lags and problems with the softphone.

Limited Fax Functionality

Users mentioned that the fax feature could be improved, such as adding cover pages and allowing multiple files to be uploaded.

Complex Number Porting

Porting old numbers to Ooma Office was described as easy, but some users had difficulties retaining their old extensions due to the requirement for 4-digit extensions.

Desktop App Integration

Users expressed a desire for better integration with productivity tools like Google Contacts, Drive, and Calendar within the desktop app.

Exotel

Very good customer service

Users appreciate Exotel's prompt and helpful customer support, which has been a standout feature over the years.

User-friendly interface

Exotel's platform is easy to use, with a clean and straightforward user interface, making it accessible for various users.

Customizable workflows

Users like the ability to create customized call flows and IVR systems, allowing them to design their communication processes.

Reliable call quality

Exotel offers good call quality, ensuring that users can maintain clear and effective communication with their customers.

Comprehensive reporting

Exotel provides robust reporting and analytics tools, allowing users to track call data and gain insights into their communication activities.

IVR limitations

Testing IVRs can be challenging, as there is no preview option, and users must call the number to test it.

International call connectivity

Some users have experienced delays in international call connections, which can be frustrating.

Lack of a mobile app

Exotel does not have a mobile app, which could enhance user convenience for those who need to access the platform on the go.

Support ticket system

Users mention that they often need to raise support tickets for issues, and urgent matters may require follow-up calls, which can be a bit inconvenient.

Heading

Pros

Cons

Ooma

Easy Setup

Users found the setup process for Ooma Office to be straightforward and hassle-free.

Cost Savings

Ooma Office helped businesses save money compared to traditional phone services.

Mobile App

The mobile app allows users to make and receive calls using the business phone number on their smartphones, enhancing mobility and flexibility.

Voicemail to Email

Ooma Office sends voicemails as email attachments, making it convenient for users to access and manage messages.

Customer Support

Many users praised the customer support provided by Ooma Office, highlighting quick and helpful assistance.

Inconsistent Call Quality

Some users reported occasional issues with call quality, including lags and problems with the softphone.

Limited Fax Functionality

Users mentioned that the fax feature could be improved, such as adding cover pages and allowing multiple files to be uploaded.

Complex Number Porting

Porting old numbers to Ooma Office was described as easy, but some users had difficulties retaining their old extensions due to the requirement for 4-digit extensions.

Desktop App Integration

Users expressed a desire for better integration with productivity tools like Google Contacts, Drive, and Calendar within the desktop app.

Exotel

Very good customer service

Users appreciate Exotel's prompt and helpful customer support, which has been a standout feature over the years.

User-friendly interface

Exotel's platform is easy to use, with a clean and straightforward user interface, making it accessible for various users.

Customizable workflows

Users like the ability to create customized call flows and IVR systems, allowing them to design their communication processes.

Reliable call quality

Exotel offers good call quality, ensuring that users can maintain clear and effective communication with their customers.

Comprehensive reporting

Exotel provides robust reporting and analytics tools, allowing users to track call data and gain insights into their communication activities.

IVR limitations

Testing IVRs can be challenging, as there is no preview option, and users must call the number to test it.

International call connectivity

Some users have experienced delays in international call connections, which can be frustrating.

Lack of a mobile app

Exotel does not have a mobile app, which could enhance user convenience for those who need to access the platform on the go.

Support ticket system

Users mention that they often need to raise support tickets for issues, and urgent matters may require follow-up calls, which can be a bit inconvenient.

Real Voices, Real Experiences

Don't just take our word for it. Hear directly from users on G2 who have used

Ooma

and

Exotel

firsthand

Reviews for
Ooma
4.5
"

Great service at a great price!

Tons of services available for a great low price. Highly recommend for small businesses who need the ability to have all the features of an enterprise system at a fraction of the price!

Verified User

Small Business

"

Good but a little lacking!

The best thing about Ooma is the great and helpful customer service. Every time I have a problem the customer service department is there to help and provide support. There desktop office phones are also very good quality and the voice is very clear. SMS/Text messaging is unreliable sometimes

Teddy F.

Small Business

Reviews for
Exotel
4.4
"

Good cloud telephone service provider!

Its simple and easy to set up the service, the call data and recordings can be easily accessed. In all these years that we have been using their service, we have never really faced any kind of major service related issues. The pricing is a bit on the higher side, especially the sms service cost which is way higher than those offered in the market. Also there could be lot more user data that could be made available which is currently missing.

Siraj U.

Product Marketing Manager

"

Exotel products are great for startups!

We are using Exotel to connect to customers via different channels. Our Companies, Redcliffe Labs and Crysta IVF, are using Exotel Telephony, SMS and Whatsapp solutions together with a few other contact service solutions to effectively connect with customers and provide them with world-class healthcare facility. Support is an area where the company lags as compared to its competitors.

Abhishek K

VP, Technology Development

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vs.
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