vs.
Sinch
vs
Exotel
?
Looking for which SMS provider will be the best for your use case among
Sinch
vs
Exotel
?
Compare
Sinch
vs
Exotel
head-to-head on factors such as their
features, pricing, latency, deliverability and more.
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A Quick Introduction
Introducing
Sinch vs Exotel (2023)
,
two industry leading SMS vendors that are transforming the way businesses connect with their audience
What is
Sinch
?
Sinch is a leading SMS provider renowned for its global messaging services, catering to businesses and developers with reliable and scalable communication solutions. Let's check how Sinch fares against other SMS vendors regarding cost, features, security, reliability, and more.
What is
Sinch
?
Sinch is a leading SMS provider renowned for its global messaging services, catering to businesses and developers with reliable and scalable communication solutions. Let's check how Sinch fares against other SMS vendors regarding cost, features, security, reliability, and more.
Comparative Guide:
Sinch vs Exotel (2023)
In a market flooded with SMS providers, selecting the one that suits your needs can be challenging. This comparative guide offers a swift overview of their offerings, making it easy for you to decide.
Features
Interactive Voice Response
Sinch
Supported
Exotel
Supported
Recording and Transcriptions
Sinch
Supported
Exotel
Supported
Carrier Route Optimization
Sinch
Supported
Exotel
Supported
Free Inbound SMS
Sinch
Not Supported
Exotel
Supported
Concatenation
Sinch
Supported
Exotel
Supported
Cost
Dedicated Number
Sinch
$1/month
Exotel
$1/ month
Incoming SMS
Sinch
$0.00078/ message
Exotel
FREE
Outgoing SMS
Sinch
$0.00078/ message
Exotel
$0.0022/ message
Security
Encryption
Sinch
Exotel
Certification
Sinch
ISO/ IEC 27001 - 2022
ISO 9001:2015
SOC 2 Type II
Exotel
ISO/IEC 27001:2013
Compliance
Sinch
Exotel
Authentication IDs/Tokens
Sinch
Yes
Exotel
Yes
Rate Limits
Outbound Throughput Limit Range
Sinch
1-75 MPS
1 MPS
Exotel
Character Limits Accepted
Sinch
2000 Concatenated / 160
Exotel
160
Features
Heading
Sinch
Exotel
Interactive Voice Response
Supported
Supported
Recording and Transcriptions
Supported
Supported
Carrier Route Optimization
Supported
Supported
Free Inbound SMS
Not Supported
Supported
Concatenation
Supported
Supported
Cost
Heading
Sinch
Exotel
Dedicated Number
$1/month
$1/ month
Incoming SMS
$0.00078/ message
FREE
Outgoing SMS
$0.00078/ message
$0.0022/ message
Security
Heading
Sinch
Exotel
Encryption
Certification
ISO/ IEC 27001 - 2022
ISO 9001:2015
SOC 2 Type II
ISO/IEC 27001:2013
Compliance
Authentication IDs / Tokens
Yes
Yes
Rate Limits
Heading
Sinch
Exotel
Outbound Throughput Limit Range
1-75 MPS
1 MPS
Character Limits Accepted
2000 Concatenated / 160
160
Calculate your Savings, one step at a time!
Pros and Cons:
Sinch vs Exotel (2023)
Every choice comes with its trade-offs. Let's break down the advantages and disadvantages of the providers for a clear decision making.
Sinch
Pros
Reliable Service
Users appreciate the stable and reliable nature of Sinch's SMS and WhatsApp services, ensuring messages reach recipients promptly.
Comprehensive Analytics
The platform offers detailed analytics and reporting, providing valuable insights into message delivery and user engagement.
Supportive Account Management
Sinch is commended for its helpful and responsive account management team, which assists with various queries and issues.
Extensive Coverage
Sinch provides good coverage for A2P (Application-to-Person) SMS, making it suitable for businesses with global communication needs.
Competitive Pricing
Clients find Sinch's pricing to be competitive, offering cost-effective solutions for SMS and WhatsApp communication.
Cons
Slow Customer Support Response
Some users have experienced delays in customer support response times, leading to frustration during issue resolution.
Disconnected Internal Processes
There have been instances where the communication between different teams within Sinch seems disjointed, affecting the speed of processing.
Non-Competitive Pricing in Some Areas
While generally competitive, there have been cases where Sinch's pricing was not as competitive as other providers in certain regions.
Limited Custom Coding Support
Users have expressed a desire for more in-depth support in custom coding, especially when facing technical challenges.
Not All Services Integrated Seamlessly
As Sinch acquires new companies and services, some clients have found the integration of these services to be somewhat challenging or slow.
Exotel
Pros
Very good customer service
Users appreciate Exotel's prompt and helpful customer support, which has been a standout feature over the years.
User-friendly interface
Exotel's platform is easy to use, with a clean and straightforward user interface, making it accessible for various users.
Customizable workflows
Users like the ability to create customized call flows and IVR systems, allowing them to design their communication processes.
Reliable call quality
Exotel offers good call quality, ensuring that users can maintain clear and effective communication with their customers.
Comprehensive reporting
Exotel provides robust reporting and analytics tools, allowing users to track call data and gain insights into their communication activities.
Cons
IVR limitations
Testing IVRs can be challenging, as there is no preview option, and users must call the number to test it.
International call connectivity
Some users have experienced delays in international call connections, which can be frustrating.
Lack of a mobile app
Exotel does not have a mobile app, which could enhance user convenience for those who need to access the platform on the go.
Support ticket system
Users mention that they often need to raise support tickets for issues, and urgent matters may require follow-up calls, which can be a bit inconvenient.
Heading
Pros
Cons
Sinch
Reliable Service
Users appreciate the stable and reliable nature of Sinch's SMS and WhatsApp services, ensuring messages reach recipients promptly.
Comprehensive Analytics
The platform offers detailed analytics and reporting, providing valuable insights into message delivery and user engagement.
Supportive Account Management
Sinch is commended for its helpful and responsive account management team, which assists with various queries and issues.
Extensive Coverage
Sinch provides good coverage for A2P (Application-to-Person) SMS, making it suitable for businesses with global communication needs.
Competitive Pricing
Clients find Sinch's pricing to be competitive, offering cost-effective solutions for SMS and WhatsApp communication.
Slow Customer Support Response
Some users have experienced delays in customer support response times, leading to frustration during issue resolution.
Disconnected Internal Processes
There have been instances where the communication between different teams within Sinch seems disjointed, affecting the speed of processing.
Non-Competitive Pricing in Some Areas
While generally competitive, there have been cases where Sinch's pricing was not as competitive as other providers in certain regions.
Limited Custom Coding Support
Users have expressed a desire for more in-depth support in custom coding, especially when facing technical challenges.
Not All Services Integrated Seamlessly
As Sinch acquires new companies and services, some clients have found the integration of these services to be somewhat challenging or slow.
Exotel
Very good customer service
Users appreciate Exotel's prompt and helpful customer support, which has been a standout feature over the years.
User-friendly interface
Exotel's platform is easy to use, with a clean and straightforward user interface, making it accessible for various users.
Customizable workflows
Users like the ability to create customized call flows and IVR systems, allowing them to design their communication processes.
Reliable call quality
Exotel offers good call quality, ensuring that users can maintain clear and effective communication with their customers.
Comprehensive reporting
Exotel provides robust reporting and analytics tools, allowing users to track call data and gain insights into their communication activities.
IVR limitations
Testing IVRs can be challenging, as there is no preview option, and users must call the number to test it.
International call connectivity
Some users have experienced delays in international call connections, which can be frustrating.
Lack of a mobile app
Exotel does not have a mobile app, which could enhance user convenience for those who need to access the platform on the go.
Support ticket system
Users mention that they often need to raise support tickets for issues, and urgent matters may require follow-up calls, which can be a bit inconvenient.
Real Voices, Real Experiences
Don't just take our word for it. Hear directly from users on G2 who have used
Sinch
and
Exotel
firsthand
Reviews for
Sinch
4.0
"
An absolute pleasure to work with for SMS needs!
Everyone at Sinch that I've worked with has been extremely responsive, whether it is questions about adding additional features, or supporting our end users, to even handling billing issues; this level of responsiveness really establishes a strong business parnership. The biggest downside in our experience has been cost, where we have seen some other vendors be a little more competitive in the market
Jacqueline C.
Product Manager
"
Unreliable Business Partner!
We were attempting to address gaps in our other providers' coverage, but we have realized it was better to work with those partners to address delivery issues rather than rely on Sinch. Our other partners make it much easier to pull real-time data via API, and we also have a much better business relationship with them. On balance, the negatives outweigh the positives in our relationship with Sinch.
Verified User
Mid-Market Company
Reviews for
Exotel
4.4
"
Good cloud telephone service provider!
Its simple and easy to set up the service, the call data and recordings can be easily accessed. In all these years that we have been using their service, we have never really faced any kind of major service related issues. The pricing is a bit on the higher side, especially the sms service cost which is way higher than those offered in the market. Also there could be lot more user data that could be made available which is currently missing.
Siraj U.
Product Marketing Manager
"
Exotel products are great for startups!
We are using Exotel to connect to customers via different channels. Our Companies, Redcliffe Labs and Crysta IVF, are using Exotel Telephony, SMS and Whatsapp solutions together with a few other contact service solutions to effectively connect with customers and provide them with world-class healthcare facility. Support is an area where the company lags as compared to its competitors.
Abhishek K
VP, Technology Development
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