Looking for which SMS provider will be the best for your use case among
Ring Central
vs
Gupshup
?
Compare
Ring Central
vs
Gupshup
head-to-head on factors such as their
features, pricing, latency, deliverability and more.
Introducing
RingCentral vs Gupshup (2024)
,
two industry leading SMS vendors that are transforming the way businesses connect with their audience
RingCentral is a unified communications as a service (UCaaS) provider that delivers cloud-based phone systems, video conferencing, team collaboration, and integrated SMS messaging capabilities.
In a market flooded with SMS providers, selecting the one that suits your needs can be challenging. This comparative guide offers a swift overview of their offerings, making it easy for you to decide.
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Every choice comes with its trade-offs. Let's break down the advantages and disadvantages of the providers for a clear decision making.
RingCentral MVP offers a wide range of communication options, including messaging, video, and phone calls, making it easy for users to connect with others.
Users appreciate the ability to customize the system, such as choosing hold music and call handling options, allowing for a personalized experience.
RingCentral MVP provides features for call tracking, making it easy to monitor and record calls, which can be beneficial for businesses.
Many users find the platform easy to navigate and user-friendly, even for complex tasks like setting up call routing.
Users like having all their messages, including SMS, in one place, simplifying communication management.
Some users reported frequent system outages or downtime, which disrupted their business operations.
While customer service representatives were often friendly, there were complaints about the amount of time spent on the phone with them to resolve issues.
Users mentioned that complex configurations could lead to accidental changes in settings, causing problems with call routing and transfers.
The cost of RingCentral MVP, particularly for text messaging plans, was a concern for some users, especially for small businesses.
Some solopreneurs felt limited by the requirement to have two lines to access certain features, impacting their overall cost.
Users find Gupshup's platform easy to integrate with their systems, making it convenient to use for WhatsApp promotions and SMS services.
Gupshup's approval process for WhatsApp templates is fast, allowing users to start their campaigns promptly.
Gupshup offers competitive pricing for SMS and WhatsApp services, making it an attractive option for businesses looking to promote their products or services.
Users appreciate the platform's technical aspects, which allow them to create WhatsApp templates without complications.
Some users have experienced good support from the Gupshup team, with dedicated account managers assisting them with their queries and requirements.
Some users find the reporting system to be complex, making it difficult to obtain specific click reports for selected dates.
Users would like more detailed communication when their WhatsApp templates are rejected, helping them understand the reasons and make improvements.
A few users encountered errors and difficulties when integrating Gupshup with other software.
Some users felt that support response times could be improved, especially when dealing with urgent issues.
There were suggestions for improving the user interface to enhance the visual and overall user experience.
RingCentral MVP offers a wide range of communication options, including messaging, video, and phone calls, making it easy for users to connect with others.
Users appreciate the ability to customize the system, such as choosing hold music and call handling options, allowing for a personalized experience.
RingCentral MVP provides features for call tracking, making it easy to monitor and record calls, which can be beneficial for businesses.
Many users find the platform easy to navigate and user-friendly, even for complex tasks like setting up call routing.
Users like having all their messages, including SMS, in one place, simplifying communication management.
Some users reported frequent system outages or downtime, which disrupted their business operations.
While customer service representatives were often friendly, there were complaints about the amount of time spent on the phone with them to resolve issues.
Users mentioned that complex configurations could lead to accidental changes in settings, causing problems with call routing and transfers.
The cost of RingCentral MVP, particularly for text messaging plans, was a concern for some users, especially for small businesses.
Some solopreneurs felt limited by the requirement to have two lines to access certain features, impacting their overall cost.
Users find Gupshup's platform easy to integrate with their systems, making it convenient to use for WhatsApp promotions and SMS services.
Gupshup's approval process for WhatsApp templates is fast, allowing users to start their campaigns promptly.
Gupshup offers competitive pricing for SMS and WhatsApp services, making it an attractive option for businesses looking to promote their products or services.
Users appreciate the platform's technical aspects, which allow them to create WhatsApp templates without complications.
Some users have experienced good support from the Gupshup team, with dedicated account managers assisting them with their queries and requirements.
Some users find the reporting system to be complex, making it difficult to obtain specific click reports for selected dates.
Users would like more detailed communication when their WhatsApp templates are rejected, helping them understand the reasons and make improvements.
A few users encountered errors and difficulties when integrating Gupshup with other software.
Some users felt that support response times could be improved, especially when dealing with urgent issues.
There were suggestions for improving the user interface to enhance the visual and overall user experience.
Don't just take our word for it. Hear directly from users on G2 who have used
Ring Central
and
Gupshup
firsthand
The features in here are fantastic! Messaging, video, and phone, including SMS. You can easily navigate to find what you need, see all of your messages in one place. The only thing I would change, is the ability to monitor callers participation in a visual aspect.
Sales Manager
One of the key strengths of RingCentral MVP is its user-friendly interface, which makes it easy for employees to navigate and utilize its various features. Whether it's initiating video meetings, sending instant messages, or managing voicemail, the platform offers a streamlined experience that enhances productivity and collaboration.
Small Business
The Gupshup team portals are very user-friendly which provide real-time solutions. The gupshup team proactively works on all the requests raised. The SPOCs from Gupshup are helpful, receptive, and solution-oriented. The transaction ID format is non-compatible with excel format. Gupshup should look into changing the format.
Enterprise
There's never any time when I've heard a no from my sales PoC. Whatever customizations are required, the PoC ensures that the same is getting done. Timely completion of the work is the only place where I felt things could have been better. For the project at least, where we collaborated, deadlines were pushed a lot, which sort of affected our go-live plans twice. Hope the same gets better in the coming time.
Chief-of-staff
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