vs.

Ooma

vs

Sinch

?

Looking for which SMS provider will be the best for your use case among

Ooma

vs

Sinch

?

Compare

Ooma

vs

Sinch

head-to-head on factors such as their

features, pricing, latency, deliverability and more.

Integrate now

A Quick Introduction

Introducing

Ooma vs Sinch (2024)

,

two industry leading SMS vendors that are transforming the way businesses connect with their audience

What is

Ooma

?

Ooma is a Voice over Internet Protocol (VoIP) service provider that offers home phone services and business communication solutions, including SMS capabilities.

What is

Sinch

?

Sinch is a leading SMS provider renowned for its global messaging services, catering to businesses and developers with reliable and scalable communication solutions. Let's check how Sinch fares against other SMS vendors regarding cost, features, security, reliability, and more.

What is

Ooma

?

Ooma is a Voice over Internet Protocol (VoIP) service provider that offers home phone services and business communication solutions, including SMS capabilities.

What is

Sinch

?

Sinch is a leading SMS provider renowned for its global messaging services, catering to businesses and developers with reliable and scalable communication solutions. Let's check how Sinch fares against other SMS vendors regarding cost, features, security, reliability, and more.

Comparative Guide:

Ooma vs Sinch (2024)

In a market flooded with SMS providers, selecting the one that suits your needs can be challenging. This comparative guide offers a swift overview of their offerings, making it easy for you to decide.

Features

Interactive Voice Response

Ooma

Supported

Sinch

Supported

Recording and Transcriptions

Ooma

Supported

Sinch

Supported

Carrier Route Optimization

Ooma

Not Supported

Sinch

Supported

Free Inbound SMS

Ooma

Supported

Sinch

Not Supported

Concatenation

Ooma

Supported

Sinch

Supported

Cost

Dedicated Number

Ooma

$4.99/ month

Sinch

$1/month
Incoming SMS

Ooma

Monthly Bundled Plan

Sinch

$0.00078/ message
Outgoing SMS

Ooma

Monthly Bundled Plan

Sinch

$0.00078/ message

Security

Encryption

Ooma

TLS

Sinch

TLS
AES 256
Certification

Ooma

UL 864

Sinch

ISO/ IEC 27001 - 2022
ISO 9001:2015
SOC 2 Type II
Compliance

Ooma

GDPR
EEA

Sinch

HIPPA
PCI DSS
Authentication IDs/Tokens

Ooma

Yes

Sinch

Yes

Rate Limits

Outbound Throughput Limit Range

Ooma

NA
1-75 MPS

Sinch

Character Limits Accepted

Ooma

2048 Concatenated/ 160

Sinch

2000 Concatenated / 160

Features

Cost

Security

Rate Limits

Calculate your Savings, one step at a time!

SMS Price Comparison Calculator

Step 1: Choose Numbers

What numbers will you use to send and receive messages?

Step 2: SMS Sending

How many SMS messages will you be sending per month?

Step 3: SMS Receiving

How many SMS messages are you expecting to receive per month?

Price Comparison

Ooma

$0.00

Sinch

$0.00

Pros and Cons:

Ooma vs Sinch (2024)

Every choice comes with its trade-offs. Let's break down the advantages and disadvantages of the providers for a clear decision making.

Ooma

Easy Setup

Users found the setup process for Ooma Office to be straightforward and hassle-free.

Cost Savings

Ooma Office helped businesses save money compared to traditional phone services.

Mobile App

The mobile app allows users to make and receive calls using the business phone number on their smartphones, enhancing mobility and flexibility.

Voicemail to Email

Ooma Office sends voicemails as email attachments, making it convenient for users to access and manage messages.

Customer Support

Many users praised the customer support provided by Ooma Office, highlighting quick and helpful assistance.

Inconsistent Call Quality

Some users reported occasional issues with call quality, including lags and problems with the softphone.

Limited Fax Functionality

Users mentioned that the fax feature could be improved, such as adding cover pages and allowing multiple files to be uploaded.

Complex Number Porting

Porting old numbers to Ooma Office was described as easy, but some users had difficulties retaining their old extensions due to the requirement for 4-digit extensions.

Desktop App Integration

Users expressed a desire for better integration with productivity tools like Google Contacts, Drive, and Calendar within the desktop app.

Sinch

Reliable Service

Users appreciate the stable and reliable nature of Sinch's SMS and WhatsApp services, ensuring messages reach recipients promptly.

Comprehensive Analytics

The platform offers detailed analytics and reporting, providing valuable insights into message delivery and user engagement.

Supportive Account Management

Sinch is commended for its helpful and responsive account management team, which assists with various queries and issues.

Extensive Coverage

Sinch provides good coverage for A2P (Application-to-Person) SMS, making it suitable for businesses with global communication needs.

Competitive Pricing

Clients find Sinch's pricing to be competitive, offering cost-effective solutions for SMS and WhatsApp communication.

Slow Customer Support Response

Some users have experienced delays in customer support response times, leading to frustration during issue resolution.

Disconnected Internal Processes

There have been instances where the communication between different teams within Sinch seems disjointed, affecting the speed of processing.

Non-Competitive Pricing in Some Areas

While generally competitive, there have been cases where Sinch's pricing was not as competitive as other providers in certain regions.

Limited Custom Coding Support

Users have expressed a desire for more in-depth support in custom coding, especially when facing technical challenges.

Not All Services Integrated Seamlessly

As Sinch acquires new companies and services, some clients have found the integration of these services to be somewhat challenging or slow.

Heading

Pros

Cons

Ooma

Easy Setup

Users found the setup process for Ooma Office to be straightforward and hassle-free.

Cost Savings

Ooma Office helped businesses save money compared to traditional phone services.

Mobile App

The mobile app allows users to make and receive calls using the business phone number on their smartphones, enhancing mobility and flexibility.

Voicemail to Email

Ooma Office sends voicemails as email attachments, making it convenient for users to access and manage messages.

Customer Support

Many users praised the customer support provided by Ooma Office, highlighting quick and helpful assistance.

Inconsistent Call Quality

Some users reported occasional issues with call quality, including lags and problems with the softphone.

Limited Fax Functionality

Users mentioned that the fax feature could be improved, such as adding cover pages and allowing multiple files to be uploaded.

Complex Number Porting

Porting old numbers to Ooma Office was described as easy, but some users had difficulties retaining their old extensions due to the requirement for 4-digit extensions.

Desktop App Integration

Users expressed a desire for better integration with productivity tools like Google Contacts, Drive, and Calendar within the desktop app.

Sinch

Reliable Service

Users appreciate the stable and reliable nature of Sinch's SMS and WhatsApp services, ensuring messages reach recipients promptly.

Comprehensive Analytics

The platform offers detailed analytics and reporting, providing valuable insights into message delivery and user engagement.

Supportive Account Management

Sinch is commended for its helpful and responsive account management team, which assists with various queries and issues.

Extensive Coverage

Sinch provides good coverage for A2P (Application-to-Person) SMS, making it suitable for businesses with global communication needs.

Competitive Pricing

Clients find Sinch's pricing to be competitive, offering cost-effective solutions for SMS and WhatsApp communication.

Slow Customer Support Response

Some users have experienced delays in customer support response times, leading to frustration during issue resolution.

Disconnected Internal Processes

There have been instances where the communication between different teams within Sinch seems disjointed, affecting the speed of processing.

Non-Competitive Pricing in Some Areas

While generally competitive, there have been cases where Sinch's pricing was not as competitive as other providers in certain regions.

Limited Custom Coding Support

Users have expressed a desire for more in-depth support in custom coding, especially when facing technical challenges.

Not All Services Integrated Seamlessly

As Sinch acquires new companies and services, some clients have found the integration of these services to be somewhat challenging or slow.

Real Voices, Real Experiences

Don't just take our word for it. Hear directly from users on G2 who have used

Ooma

and

Sinch

firsthand

Reviews for
Ooma
4.5
"

Great service at a great price!

Tons of services available for a great low price. Highly recommend for small businesses who need the ability to have all the features of an enterprise system at a fraction of the price!

Verified User

Small Business

"

Good but a little lacking!

The best thing about Ooma is the great and helpful customer service. Every time I have a problem the customer service department is there to help and provide support. There desktop office phones are also very good quality and the voice is very clear. SMS/Text messaging is unreliable sometimes

Teddy F.

Small Business

Reviews for
Sinch
4.0
"

An absolute pleasure to work with for SMS needs!

Everyone at Sinch that I've worked with has been extremely responsive, whether it is questions about adding additional features, or supporting our end users, to even handling billing issues; this level of responsiveness really establishes a strong business parnership. The biggest downside in our experience has been cost, where we have seen some other vendors be a little more competitive in the market

Jacqueline C.

Product Manager

"

Unreliable Business Partner!

We were attempting to address gaps in our other providers' coverage, but we have realized it was better to work with those partners to address delivery issues rather than rely on Sinch. Our other partners make it much easier to pull real-time data via API, and we also have a much better business relationship with them. On balance, the negatives outweigh the positives in our relationship with Sinch.

Verified User

Mid-Market Company

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vs.
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