vs.
Vonage
vs
Exotel
?
Looking for which SMS provider will be the best for your use case among
Vonage
vs
Exotel
?
Compare
Vonage
vs
Exotel
head-to-head on factors such as their
features, pricing, latency, deliverability and more.
Integrate now
A Quick Introduction
Introducing
Vonage vs Exotel (2023)
,
two industry leading SMS vendors that are transforming the way businesses connect with their audience
What is
Vonage
?
Vonage's SMS API helps you create customer journeys through conversations—even within the context of your app. With it's private SMS communication, your users can seamlessly and safely book appointments, confirm deliveries, and more. Check more details.
What is
Vonage
?
Vonage's SMS API helps you create customer journeys through conversations—even within the context of your app. With it's private SMS communication, your users can seamlessly and safely book appointments, confirm deliveries, and more. Check more details.
Comparative Guide:
Vonage vs Exotel (2023)
In a market flooded with SMS providers, selecting the one that suits your needs can be challenging. This comparative guide offers a swift overview of their offerings, making it easy for you to decide.
Features
Interactive Voice Response
Vonage
Supported
Exotel
Supported
Recording and Transcriptions
Vonage
Supported
Exotel
Supported
Carrier Route Optimization
Vonage
Supported
Exotel
Supported
Free Inbound SMS
Vonage
Not Supported
Exotel
Supported
Concatenation
Vonage
Supported
Exotel
Supported
Cost
Dedicated Number
Vonage
$0.99/month
Exotel
$1/ month
Incoming SMS
Vonage
$0.0063/ message
Exotel
FREE
Outgoing SMS
Vonage
$0.0068/ message
Exotel
$0.0022/ message
Security
Encryption
Vonage
Exotel
Certification
Vonage
ISO/IEC 27001:2013
Exotel
ISO/IEC 27001:2013
Compliance
Vonage
Exotel
Authentication IDs/Tokens
Vonage
Yes
Exotel
Yes
Rate Limits
Outbound Throughput Limit Range
Vonage
1-100 MPS
1 MPS
Exotel
Character Limits Accepted
Vonage
3200 Concatenated/ 160
Exotel
160
Features
Heading
Vonage
Exotel
Interactive Voice Response
Supported
Supported
Recording and Transcriptions
Supported
Supported
Carrier Route Optimization
Supported
Supported
Free Inbound SMS
Not Supported
Supported
Concatenation
Supported
Supported
Cost
Heading
Vonage
Exotel
Dedicated Number
$0.99/month
$1/ month
Incoming SMS
$0.0063/ message
FREE
Outgoing SMS
$0.0068/ message
$0.0022/ message
Security
Heading
Vonage
Exotel
Encryption
Certification
ISO/IEC 27001:2013
ISO/IEC 27001:2013
Compliance
Authentication IDs / Tokens
Yes
Yes
Rate Limits
Heading
Vonage
Exotel
Outbound Throughput Limit Range
1-100 MPS
1 MPS
Character Limits Accepted
3200 Concatenated/ 160
160
Calculate your Savings, one step at a time!
Pros and Cons:
Vonage vs Exotel (2023)
Every choice comes with its trade-offs. Let's break down the advantages and disadvantages of the providers for a clear decision making.
Vonage
Pros
Extended Features
Vonage API provides an array of extended features to manage SMS and voice calls, enhancing communication capabilities.
Quick Delivery Response
The API offers fast delivery response, ensuring messages reach recipients promptly and reliably.
Affordable Pricing
Users appreciate the competitive pricing, making it a cost-effective choice for SMS and voice communication needs.
Easy Integration
The platform is user-friendly, and the API documentation provided is excellent, making it easy to integrate with different programming languages.
Reliable Service
Vonage is praised for its stability and reliability, ensuring a seamless communication experience for businesses.
Cons
Non-intutive Dashboard
Some users find the dashboard confusing and difficult to use, especially during API integration.
Integration Difficulty
A few users have found the initial API integration process to be somewhat intimidating, which may require a learning curve.
Limited Billing Options
Users have requested more flexibility in billing options, such as providing the billing in USD instead of Euro.
SMS Delivery to Specific Countries
The cost of sending SMS to some countries, especially in the Middle East, has been highlighted as relatively expensive.
Lack of Analytics
Some users have mentioned the need for better analytics capabilities to track and analyze communication data effectively.
Exotel
Pros
Very good customer service
Users appreciate Exotel's prompt and helpful customer support, which has been a standout feature over the years.
User-friendly interface
Exotel's platform is easy to use, with a clean and straightforward user interface, making it accessible for various users.
Customizable workflows
Users like the ability to create customized call flows and IVR systems, allowing them to design their communication processes.
Reliable call quality
Exotel offers good call quality, ensuring that users can maintain clear and effective communication with their customers.
Comprehensive reporting
Exotel provides robust reporting and analytics tools, allowing users to track call data and gain insights into their communication activities.
Cons
IVR limitations
Testing IVRs can be challenging, as there is no preview option, and users must call the number to test it.
International call connectivity
Some users have experienced delays in international call connections, which can be frustrating.
Lack of a mobile app
Exotel does not have a mobile app, which could enhance user convenience for those who need to access the platform on the go.
Support ticket system
Users mention that they often need to raise support tickets for issues, and urgent matters may require follow-up calls, which can be a bit inconvenient.
Heading
Pros
Cons
Vonage
Extended Features
Vonage API provides an array of extended features to manage SMS and voice calls, enhancing communication capabilities.
Quick Delivery Response
The API offers fast delivery response, ensuring messages reach recipients promptly and reliably.
Affordable Pricing
Users appreciate the competitive pricing, making it a cost-effective choice for SMS and voice communication needs.
Easy Integration
The platform is user-friendly, and the API documentation provided is excellent, making it easy to integrate with different programming languages.
Reliable Service
Vonage is praised for its stability and reliability, ensuring a seamless communication experience for businesses.
Non-intutive Dashboard
Some users find the dashboard confusing and difficult to use, especially during API integration.
Integration Difficulty
A few users have found the initial API integration process to be somewhat intimidating, which may require a learning curve.
Limited Billing Options
Users have requested more flexibility in billing options, such as providing the billing in USD instead of Euro.
SMS Delivery to Specific Countries
The cost of sending SMS to some countries, especially in the Middle East, has been highlighted as relatively expensive.
Lack of Analytics
Some users have mentioned the need for better analytics capabilities to track and analyze communication data effectively.
Exotel
Very good customer service
Users appreciate Exotel's prompt and helpful customer support, which has been a standout feature over the years.
User-friendly interface
Exotel's platform is easy to use, with a clean and straightforward user interface, making it accessible for various users.
Customizable workflows
Users like the ability to create customized call flows and IVR systems, allowing them to design their communication processes.
Reliable call quality
Exotel offers good call quality, ensuring that users can maintain clear and effective communication with their customers.
Comprehensive reporting
Exotel provides robust reporting and analytics tools, allowing users to track call data and gain insights into their communication activities.
IVR limitations
Testing IVRs can be challenging, as there is no preview option, and users must call the number to test it.
International call connectivity
Some users have experienced delays in international call connections, which can be frustrating.
Lack of a mobile app
Exotel does not have a mobile app, which could enhance user convenience for those who need to access the platform on the go.
Support ticket system
Users mention that they often need to raise support tickets for issues, and urgent matters may require follow-up calls, which can be a bit inconvenient.
Real Voices, Real Experiences
Don't just take our word for it. Hear directly from users on G2 who have used
Vonage
and
Exotel
firsthand
Reviews for
Vonage
4.3
"
Happy experience with Vonage SMS!
The Vonage API has an extended features to manage SMS, Voice Calls using the API provided by Vonage API. The API always has a quick delivery response & transition routes. The Vonage dashboard looks clumsy and it always makes me feel difficult about integrating the API. It can be much easy & the User Experience should be simplified.
Vardhan M.
Small Business Owner
"
Go to for your Authentication!
The documentation is very easy for our developers to understand and integrate within our platform. When we have questions or need assistance, we are able to get direct support. When it comes to support tickets, due to the way we are structured, sometimes it can route to the wrong team.
Michael G.
Platform Experience
Reviews for
Exotel
4.4
"
Good cloud telephone service provider!
Its simple and easy to set up the service, the call data and recordings can be easily accessed. In all these years that we have been using their service, we have never really faced any kind of major service related issues. The pricing is a bit on the higher side, especially the sms service cost which is way higher than those offered in the market. Also there could be lot more user data that could be made available which is currently missing.
Siraj U.
Product Marketing Manager
"
Exotel products are great for startups!
We are using Exotel to connect to customers via different channels. Our Companies, Redcliffe Labs and Crysta IVF, are using Exotel Telephony, SMS and Whatsapp solutions together with a few other contact service solutions to effectively connect with customers and provide them with world-class healthcare facility. Support is an area where the company lags as compared to its competitors.
Abhishek K
VP, Technology Development
More to explore
vs.
Bandwidth vs Gupshup (2024)
Check out the SMS vendor comparison between Bandwidth vs Gupshup based on parameters such as features, cost, pricing, security, reliability, latency and more.
vs.
Bandwidth vs Exotel (2024)
Check out the SMS vendor comparison between Bandwidth vs Exotel based on parameters such as features, cost, pricing, security, reliability, latency and more.
How SuprSend works?
