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Looking for which SMS provider will be the best for your use case among
Bandwidth
vs
Twilio
?
Compare
Bandwidth
vs
Twilio
head-to-head on factors such as their
features, pricing, latency, deliverability and more.
Introducing
Bandwidth vs Twilio (2024)
,
two industry leading SMS vendors that are transforming the way businesses connect with their audience
Bandwidth is cloud-based communication platform providing APIs for voice, messaging, and 911 services, enabling developers to integrate real-time communication into their applications.
In a market flooded with SMS providers, selecting the one that suits your needs can be challenging. This comparative guide offers a swift overview of their offerings, making it easy for you to decide.
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Every choice comes with its trade-offs. Let's break down the advantages and disadvantages of the providers for a clear decision making.
Users appreciate Bandwidth's quick response times and the understanding nature of their representatives, especially when it comes to setting up calls and making changes.
Users find it beneficial that they can make changes on the fly without needing an ITSP team, thanks to Bandwidth's user-friendly portal.
Users highlight Bandwidth's reliability in services like numbering API, porting, and emergency services, making their jobs easier.
Bandwidth is praised for its worldwide coverage and the ability to manage legal and regulatory requirements for different countries.
Users like the self-service options available through Bandwidth's portal, which makes managing telecom services more efficient.
Some users find Bandwidth's pricing to be less competitive for mid-sized companies, especially concerning international rates.
Users mention the lack of real-time usage and billing tracking, which can be inconvenient.
Exporting data from Bandwidth's system is noted to be slow at times.
Users find it challenging to navigate Bandwidth's system when managing number requirements by country.
Some users mention quirks in Bandwidth's dashboard, such as limitations and difficulties in adding CNAM to numbers upon port order entry.
Twilio offers a wide range of features for communication, including SMS, MMS, voice, and video calling.
Twilio is easy to use, even for beginners. The documentation is clear and concise, and there are many tutorials available online.
Twilio is scalable, so you can easily add more users or channels as your business grows.
Twilio has a global reach, so you can communicate with customers all over the world.
Twilio can have a high learning curve, especially for complex features like two-factor authentication and call routing.
Some competitors, such as RingCentral and Vonage, have more user-friendly interfaces.
If you have a high volume of SMS or voice calls, Twilio can be expensive.
Users appreciate Bandwidth's quick response times and the understanding nature of their representatives, especially when it comes to setting up calls and making changes.
Users find it beneficial that they can make changes on the fly without needing an ITSP team, thanks to Bandwidth's user-friendly portal.
Users highlight Bandwidth's reliability in services like numbering API, porting, and emergency services, making their jobs easier.
Bandwidth is praised for its worldwide coverage and the ability to manage legal and regulatory requirements for different countries.
Users like the self-service options available through Bandwidth's portal, which makes managing telecom services more efficient.
Some users find Bandwidth's pricing to be less competitive for mid-sized companies, especially concerning international rates.
Users mention the lack of real-time usage and billing tracking, which can be inconvenient.
Exporting data from Bandwidth's system is noted to be slow at times.
Users find it challenging to navigate Bandwidth's system when managing number requirements by country.
Some users mention quirks in Bandwidth's dashboard, such as limitations and difficulties in adding CNAM to numbers upon port order entry.
Twilio offers a wide range of features for communication, including SMS, MMS, voice, and video calling.
Twilio is easy to use, even for beginners. The documentation is clear and concise, and there are many tutorials available online.
Twilio is scalable, so you can easily add more users or channels as your business grows.
Twilio has a global reach, so you can communicate with customers all over the world.
Twilio can have a high learning curve, especially for complex features like two-factor authentication and call routing.
Some competitors, such as RingCentral and Vonage, have more user-friendly interfaces.
If you have a high volume of SMS or voice calls, Twilio can be expensive.
Don't just take our word for it. Hear directly from users on G2 who have used
Bandwidth
and
Twilio
firsthand
The main problem we are solving is bringing external calling capabilities to MS Teams users through a more manageable and cost-effective means than going the MS dial plan route. Microsoft has, however, made improvements to its dial plans that have lessened some of the advantages with phone number management and routing.
Enterprise User
The GUI is extremely user-friendly! Processing new requests and looking up existing ones is quick and simple. The notification feature saves you time without manually checking back for updates. The only item that would be helpful and a time saver would be the ability to process CNAM requests for Canadian numbers the same way as local US numbers.
Enterprise User
I like how Twilio drives our user authentication process through a single API that does the job of an otp ( one-time password ), while also guarding our verification process against artificially inflated traffic attacks by continuously monitoring our current and previous sms traffic behaviour. Twilio has consistently not only met but often surpasses the requirements and expectations.
Software Engineering Manager
Very easy to use, with a ton of information available on how certain functions work and why. The help center is very comprehensive such that a beginner could navigate the platform with just research. Navigation through different parts of the platform can prove to be difficult due to some of the placements of things not being as intuitive as others. this makes brand management a bit more difficult.
Digital Marketing Analyst
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