vs.

Ring Central

vs

Plivo

?

Looking for which SMS provider will be the best for your use case among

Ring Central

vs

Plivo

?

Compare

Ring Central

vs

Plivo

head-to-head on factors such as their

features, pricing, latency, deliverability and more.

Integrate now

A Quick Introduction

Introducing

RingCentral vs Plivo (2024)

,

two industry leading SMS vendors that are transforming the way businesses connect with their audience

What is

Ring Central

?

RingCentral is a unified communications as a service (UCaaS) provider that delivers cloud-based phone systems, video conferencing, team collaboration, and integrated SMS messaging capabilities.

What is

Plivo

?

Plivo is a leading cloud communications platform that specializes in SMS (Short Message Service) solutions. It empowers businesses to send and receive text messages programmatically, facilitating seamless communication with customers and clients across the globe.

What is

Ring Central

?

RingCentral is a unified communications as a service (UCaaS) provider that delivers cloud-based phone systems, video conferencing, team collaboration, and integrated SMS messaging capabilities.

What is

Plivo

?

Plivo is a leading cloud communications platform that specializes in SMS (Short Message Service) solutions. It empowers businesses to send and receive text messages programmatically, facilitating seamless communication with customers and clients across the globe.

Comparative Guide:

RingCentral vs Plivo (2024)

In a market flooded with SMS providers, selecting the one that suits your needs can be challenging. This comparative guide offers a swift overview of their offerings, making it easy for you to decide.

Features

Interactive Voice Response

Ring Central

Supported

Plivo

Supported

Recording and Transcriptions

Ring Central

Supported

Plivo

Supported

Carrier Route Optimization

Ring Central

Supported

Plivo

Supported

Free Inbound SMS

Ring Central

Not Supported

Plivo

Not Supported

Concatenation

Ring Central

Supported

Plivo

Supported

Cost

Dedicated Number

Ring Central

Monthly Bundled Plan

Plivo

$1/month
Incoming SMS

Ring Central

$0.0085/ message

Plivo

$0.0065/ message
Outgoing SMS

Ring Central

$0.0085/ message

Plivo

$0.0065/ message

Security

Encryption

Ring Central

AES 256

Plivo

TLS/ HTTP
AES 256
Certification

Ring Central

ISO/IEC 27001
ISO/IEC 27017
ISO/IEC 27018
SSAE 16
SOC I Type II
SOC 2 Type II

Plivo

SOC 2
Compliance

Ring Central

HIPPA
GDPR

Plivo

GDPR
HIPPA
PCI DSS
Authentication IDs/Tokens

Ring Central

Yes

Plivo

Yes

Rate Limits

Outbound Throughput Limit Range

Ring Central

10 MPS
0.25-100 MPS

Plivo

Character Limits Accepted

Ring Central

160

Plivo

1600 Concatenated/ 160

Features

Cost

Security

Rate Limits

Calculate your Savings, one step at a time!

SMS Price Comparison Calculator

Step 1: Choose Numbers

What numbers will you use to send and receive messages?

Step 2: SMS Sending

How many SMS messages will you be sending per month?

Step 3: SMS Receiving

How many SMS messages are you expecting to receive per month?

Price Comparison

RingCentral

$0.00

Plivo

$0.00

Pros and Cons:

RingCentral vs Plivo (2024)

Every choice comes with its trade-offs. Let's break down the advantages and disadvantages of the providers for a clear decision making.

Ring Central

Efficient Communication

RingCentral MVP offers a wide range of communication options, including messaging, video, and phone calls, making it easy for users to connect with others.

Customization

Users appreciate the ability to customize the system, such as choosing hold music and call handling options, allowing for a personalized experience.

Call Tracking

RingCentral MVP provides features for call tracking, making it easy to monitor and record calls, which can be beneficial for businesses.

Ease of Use

Many users find the platform easy to navigate and user-friendly, even for complex tasks like setting up call routing.

Unified Messaging

Users like having all their messages, including SMS, in one place, simplifying communication management.

Downtime

Some users reported frequent system outages or downtime, which disrupted their business operations.

Customer Service

While customer service representatives were often friendly, there were complaints about the amount of time spent on the phone with them to resolve issues.

Complex Configurations

Users mentioned that complex configurations could lead to accidental changes in settings, causing problems with call routing and transfers.

Cost

The cost of RingCentral MVP, particularly for text messaging plans, was a concern for some users, especially for small businesses.

Limited Support for Solopreneurs

Some solopreneurs felt limited by the requirement to have two lines to access certain features, impacting their overall cost.

Plivo

Robust API

Plivo offers a robust and easy-to-use API for Voice and SMS communication. This makes it a good choice for developers who want to integrate communication features into their applications.

Flexible BYOC Options

Plivo offers flexible BYOC (Bring Your Own Carrier) options, which allows businesses to use their own carriers for voice and SMS traffic. This can save businesses money on their communication costs.

Diverse Local Number Support

Plivo supports a diverse range of local numbers, which makes it a good choice for businesses that want to reach customers in multiple countries.

Good Pricing

Plivo offers competitive pricing for its services. This makes it a good choice for businesses on a budget.

Intuitive User Interface

Plivo's user interface is easy to use and navigate. This makes it a good choice for businesses of all sizes.

Customer Support

Some users have reported that Plivo's customer support is not as responsive or helpful as they would like.

Limited Features

Plivo may not offer as many advanced features as some of its competitors. This could limit its appeal for certain use cases.

Security Breaches

Plivo has been the victim of several security breaches in recent years. This has raised concerns about the security of its platform.

Heading

Pros

Cons

Ring Central

Efficient Communication

RingCentral MVP offers a wide range of communication options, including messaging, video, and phone calls, making it easy for users to connect with others.

Customization

Users appreciate the ability to customize the system, such as choosing hold music and call handling options, allowing for a personalized experience.

Call Tracking

RingCentral MVP provides features for call tracking, making it easy to monitor and record calls, which can be beneficial for businesses.

Ease of Use

Many users find the platform easy to navigate and user-friendly, even for complex tasks like setting up call routing.

Unified Messaging

Users like having all their messages, including SMS, in one place, simplifying communication management.

Downtime

Some users reported frequent system outages or downtime, which disrupted their business operations.

Customer Service

While customer service representatives were often friendly, there were complaints about the amount of time spent on the phone with them to resolve issues.

Complex Configurations

Users mentioned that complex configurations could lead to accidental changes in settings, causing problems with call routing and transfers.

Cost

The cost of RingCentral MVP, particularly for text messaging plans, was a concern for some users, especially for small businesses.

Limited Support for Solopreneurs

Some solopreneurs felt limited by the requirement to have two lines to access certain features, impacting their overall cost.

Plivo

Robust API

Plivo offers a robust and easy-to-use API for Voice and SMS communication. This makes it a good choice for developers who want to integrate communication features into their applications.

Flexible BYOC Options

Plivo offers flexible BYOC (Bring Your Own Carrier) options, which allows businesses to use their own carriers for voice and SMS traffic. This can save businesses money on their communication costs.

Diverse Local Number Support

Plivo supports a diverse range of local numbers, which makes it a good choice for businesses that want to reach customers in multiple countries.

Good Pricing

Plivo offers competitive pricing for its services. This makes it a good choice for businesses on a budget.

Intuitive User Interface

Plivo's user interface is easy to use and navigate. This makes it a good choice for businesses of all sizes.

Customer Support

Some users have reported that Plivo's customer support is not as responsive or helpful as they would like.

Limited Features

Plivo may not offer as many advanced features as some of its competitors. This could limit its appeal for certain use cases.

Security Breaches

Plivo has been the victim of several security breaches in recent years. This has raised concerns about the security of its platform.

Real Voices, Real Experiences

Don't just take our word for it. Hear directly from users on G2 who have used

Ring Central

and

Plivo

firsthand

Reviews for
Ring Central
3.9
"

Great product for communication!

The features in here are fantastic! Messaging, video, and phone, including SMS. You can easily navigate to find what you need, see all of your messages in one place. The only thing I would change, is the ability to monitor callers participation in a visual aspect.

Crystal W.

Sales Manager

"

Great reliability and easy to use!

One of the key strengths of RingCentral MVP is its user-friendly interface, which makes it easy for employees to navigate and utilize its various features. Whether it's initiating video meetings, sending instant messages, or managing voicemail, the platform offers a streamlined experience that enhances productivity and collaboration.

Verified User

Small Business

Reviews for
Plivo
4.5
"

So far, so good!

Plivo is a pretty easy platform to understand, especially with a background of working at a SaaS company. Plivo is our chosen SMS provider for our advocate/supporter activation texts - I haven't had any need to reach out to support, though, so I can't comment on their customer service level. Similarly to most SaaS softwares, there are SO many ways to do the same thing.

Becca P.

SaaS Customer Success Enablement

"

A handy tool for life and business!

I like the simplicity. Plivo has a lot of docs, integration libraries and ways to use in business and life scenarios. And this makes it awesome tool for everyday tasks (like call forwarding) and for real business cases (like complex ivrs and so on). It not related to Plivo, but sometimes there are issues with sms A numbers, ability to change call A numbers, but it's all about call providers, and service cannot be responsible for that.

Alexander R.

Software Engineer

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Implement a powerful stack for your notifications
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