vs.
Karix
vs
Gupshup
?
Looking for which SMS provider will be the best for your use case among
Karix
vs
Gupshup
?
Compare
Karix
vs
Gupshup
head-to-head on factors such as their
features, pricing, latency, deliverability and more.
Integrate now
A Quick Introduction
Introducing
Karix vs Gupshup (2023)
,
two industry leading SMS vendors that are transforming the way businesses connect with their audience
What is
Karix
?
Karix’s SMS platform enables enterprises to easily integrate with Business APIs and harness the power of SMS as a medium to communicate with their target customers. Check its comparison in terms of cost, features, security, reviews and other factors.
What is
Karix
?
Karix’s SMS platform enables enterprises to easily integrate with Business APIs and harness the power of SMS as a medium to communicate with their target customers. Check its comparison in terms of cost, features, security, reviews and other factors.
Comparative Guide:
Karix vs Gupshup (2023)
In a market flooded with SMS providers, selecting the one that suits your needs can be challenging. This comparative guide offers a swift overview of their offerings, making it easy for you to decide.
Features
Interactive Voice Response
Karix
Supported
Gupshup
Supported
Recording and Transcriptions
Karix
Supported
Gupshup
Supported
Carrier Route Optimization
Karix
Supported
Gupshup
Supported
Free Inbound SMS
Karix
Supported
Gupshup
Supported
Concatenation
Karix
Supported
Gupshup
Supported
Cost
Dedicated Number
Karix
$0.0076/ month
Gupshup
$1/month
Incoming SMS
Karix
FREE
Gupshup
$0.028/ message
Outgoing SMS
Karix
$0.0048/ message
Gupshup
$0.028/ message
Security
Encryption
Karix
Gupshup
Certification
Karix
ISO/IEC 27001:2013
ISO 9001:2015
Gupshup
ISO/IEC 27001
SOC 2
Compliance
Karix
Gupshup
Authentication IDs/Tokens
Karix
Yes
Gupshup
Yes
Rate Limits
Outbound Throughput Limit Range
Karix
NA
20 MPS
Gupshup
Character Limits Accepted
Karix
160
Gupshup
2500 Concatenated / 160
Features
Heading
Karix
Gupshup
Interactive Voice Response
Supported
Supported
Recording and Transcriptions
Supported
Supported
Carrier Route Optimization
Supported
Supported
Free Inbound SMS
Supported
Supported
Concatenation
Supported
Supported
Cost
Heading
Karix
Gupshup
Dedicated Number
$0.0076/ month
$1/month
Incoming SMS
FREE
$0.028/ message
Outgoing SMS
$0.0048/ message
$0.028/ message
Security
Heading
Karix
Gupshup
Encryption
Certification
ISO/IEC 27001:2013
ISO 9001:2015
ISO/IEC 27001
SOC 2
Compliance
Authentication IDs / Tokens
Yes
Yes
Rate Limits
Heading
Karix
Gupshup
Outbound Throughput Limit Range
NA
20 MPS
Character Limits Accepted
160
2500 Concatenated / 160
Calculate your Savings, one step at a time!
Pros and Cons:
Karix vs Gupshup (2023)
Every choice comes with its trade-offs. Let's break down the advantages and disadvantages of the providers for a clear decision making.
Karix
Pros
Quick delivery
SMS messages are delivered quickly, usually within seconds. This is important for time-sensitive messages, such as appointment reminders or shipping notifications.
Personalization
Karix allows you to personalize your SMS messages with the recipient's name, location, and other information. This can help to increase engagement and click-through rates.
Reporting and analytics
Karix provides detailed reporting and analytics on your SMS campaigns. This data can help you to track the performance of your campaigns and make improvements.
Affordable pricing
Karix offers a variety of pricing plans to fit your budget. You can also get a free trial to test out the service before you commit.
Cons
Not all countries are supported
Karix does not support all countries. If you need to send SMS messages to a country that is not supported, you will need to use a different provider.
Some features are limited on the free plan
The free plan for Karix is limited to 100 SMS messages per month. If you need to send more than that, you will need to upgrade to a paid plan.
Customer support can be slow
Some users have reported that customer support can be slow to respond. However, Karix does offer 24/7 support, so you should be able to get help if you need it.
Gupshup
Pros
Easy Integration
Users find Gupshup's platform easy to integrate with their systems, making it convenient to use for WhatsApp promotions and SMS services.
Quick Template Approval
Gupshup's approval process for WhatsApp templates is fast, allowing users to start their campaigns promptly.
Cost-Effective
Gupshup offers competitive pricing for SMS and WhatsApp services, making it an attractive option for businesses looking to promote their products or services.
Technical Comfort
Users appreciate the platform's technical aspects, which allow them to create WhatsApp templates without complications.
Dedicated Support
Some users have experienced good support from the Gupshup team, with dedicated account managers assisting them with their queries and requirements.
Cons
Complicated Reports
Some users find the reporting system to be complex, making it difficult to obtain specific click reports for selected dates.
Template Rejection Communication
Users would like more detailed communication when their WhatsApp templates are rejected, helping them understand the reasons and make improvements.
Integration Issues
A few users encountered errors and difficulties when integrating Gupshup with other software.
Lack of Instant Support
Some users felt that support response times could be improved, especially when dealing with urgent issues.
User Interface
There were suggestions for improving the user interface to enhance the visual and overall user experience.
Heading
Pros
Cons
Karix
Quick delivery
SMS messages are delivered quickly, usually within seconds. This is important for time-sensitive messages, such as appointment reminders or shipping notifications.
Personalization
Karix allows you to personalize your SMS messages with the recipient's name, location, and other information. This can help to increase engagement and click-through rates.
Reporting and analytics
Karix provides detailed reporting and analytics on your SMS campaigns. This data can help you to track the performance of your campaigns and make improvements.
Affordable pricing
Karix offers a variety of pricing plans to fit your budget. You can also get a free trial to test out the service before you commit.
Not all countries are supported
Karix does not support all countries. If you need to send SMS messages to a country that is not supported, you will need to use a different provider.
Some features are limited on the free plan
The free plan for Karix is limited to 100 SMS messages per month. If you need to send more than that, you will need to upgrade to a paid plan.
Customer support can be slow
Some users have reported that customer support can be slow to respond. However, Karix does offer 24/7 support, so you should be able to get help if you need it.
Gupshup
Easy Integration
Users find Gupshup's platform easy to integrate with their systems, making it convenient to use for WhatsApp promotions and SMS services.
Quick Template Approval
Gupshup's approval process for WhatsApp templates is fast, allowing users to start their campaigns promptly.
Cost-Effective
Gupshup offers competitive pricing for SMS and WhatsApp services, making it an attractive option for businesses looking to promote their products or services.
Technical Comfort
Users appreciate the platform's technical aspects, which allow them to create WhatsApp templates without complications.
Dedicated Support
Some users have experienced good support from the Gupshup team, with dedicated account managers assisting them with their queries and requirements.
Complicated Reports
Some users find the reporting system to be complex, making it difficult to obtain specific click reports for selected dates.
Template Rejection Communication
Users would like more detailed communication when their WhatsApp templates are rejected, helping them understand the reasons and make improvements.
Integration Issues
A few users encountered errors and difficulties when integrating Gupshup with other software.
Lack of Instant Support
Some users felt that support response times could be improved, especially when dealing with urgent issues.
User Interface
There were suggestions for improving the user interface to enhance the visual and overall user experience.
Real Voices, Real Experiences
Don't just take our word for it. Hear directly from users on G2 who have used
Karix
and
Gupshup
firsthand
Reviews for
Karix
1.7
"
Issue with customer service!
No challenges faced with the product. We use the API for sending sms. Its a 2 way channel where the customer sends us an SMS and our team responds to them via an API. However their customer service is very slow. The account managers assigned to our account lack responsibility towards us. Invoices are not received on time and they do not track payments as well.
Verified User
Mid-Market
"
Not too good!
We fed up with the way that they responded when we needed their support at a crucial time. We immediately reached out to a customer-centric vendor and moved on without a second thought. I don't think they've resolved any business problem apart from providing a general sms service. We're disappointed with your support, team Karix.
Mohammed S.
Tech Customer Support Lead
Reviews for
Gupshup
4.4
"
User friendly team portal that provides real time solutions!
The Gupshup team portals are very user-friendly which provide real-time solutions. The gupshup team proactively works on all the requests raised. The SPOCs from Gupshup are helpful, receptive, and solution-oriented. The transaction ID format is non-compatible with excel format. Gupshup should look into changing the format.
Antara N.
Enterprise
"
Unreliable Business Partner!
There's never any time when I've heard a no from my sales PoC. Whatever customizations are required, the PoC ensures that the same is getting done. Timely completion of the work is the only place where I felt things could have been better. For the project at least, where we collaborated, deadlines were pushed a lot, which sort of affected our go-live plans twice. Hope the same gets better in the coming time.
Mukund K.
Chief-of-staff
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