Looking for which SMS provider will be the best for your use case among
Ring Central
vs
Exotel
?
Compare
Ring Central
vs
Exotel
head-to-head on factors such as their
features, pricing, latency, deliverability and more.
Introducing
RingCentral vs Exotel (2024)
,
two industry leading SMS vendors that are transforming the way businesses connect with their audience
RingCentral is a unified communications as a service (UCaaS) provider that delivers cloud-based phone systems, video conferencing, team collaboration, and integrated SMS messaging capabilities.
In a market flooded with SMS providers, selecting the one that suits your needs can be challenging. This comparative guide offers a swift overview of their offerings, making it easy for you to decide.
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Every choice comes with its trade-offs. Let's break down the advantages and disadvantages of the providers for a clear decision making.
RingCentral MVP offers a wide range of communication options, including messaging, video, and phone calls, making it easy for users to connect with others.
Users appreciate the ability to customize the system, such as choosing hold music and call handling options, allowing for a personalized experience.
RingCentral MVP provides features for call tracking, making it easy to monitor and record calls, which can be beneficial for businesses.
Many users find the platform easy to navigate and user-friendly, even for complex tasks like setting up call routing.
Users like having all their messages, including SMS, in one place, simplifying communication management.
Some users reported frequent system outages or downtime, which disrupted their business operations.
While customer service representatives were often friendly, there were complaints about the amount of time spent on the phone with them to resolve issues.
Users mentioned that complex configurations could lead to accidental changes in settings, causing problems with call routing and transfers.
The cost of RingCentral MVP, particularly for text messaging plans, was a concern for some users, especially for small businesses.
Some solopreneurs felt limited by the requirement to have two lines to access certain features, impacting their overall cost.
Users appreciate Exotel's prompt and helpful customer support, which has been a standout feature over the years.
Exotel's platform is easy to use, with a clean and straightforward user interface, making it accessible for various users.
Users like the ability to create customized call flows and IVR systems, allowing them to design their communication processes.
Exotel offers good call quality, ensuring that users can maintain clear and effective communication with their customers.
Exotel provides robust reporting and analytics tools, allowing users to track call data and gain insights into their communication activities.
Testing IVRs can be challenging, as there is no preview option, and users must call the number to test it.
Some users have experienced delays in international call connections, which can be frustrating.
Exotel does not have a mobile app, which could enhance user convenience for those who need to access the platform on the go.
Users mention that they often need to raise support tickets for issues, and urgent matters may require follow-up calls, which can be a bit inconvenient.
RingCentral MVP offers a wide range of communication options, including messaging, video, and phone calls, making it easy for users to connect with others.
Users appreciate the ability to customize the system, such as choosing hold music and call handling options, allowing for a personalized experience.
RingCentral MVP provides features for call tracking, making it easy to monitor and record calls, which can be beneficial for businesses.
Many users find the platform easy to navigate and user-friendly, even for complex tasks like setting up call routing.
Users like having all their messages, including SMS, in one place, simplifying communication management.
Some users reported frequent system outages or downtime, which disrupted their business operations.
While customer service representatives were often friendly, there were complaints about the amount of time spent on the phone with them to resolve issues.
Users mentioned that complex configurations could lead to accidental changes in settings, causing problems with call routing and transfers.
The cost of RingCentral MVP, particularly for text messaging plans, was a concern for some users, especially for small businesses.
Some solopreneurs felt limited by the requirement to have two lines to access certain features, impacting their overall cost.
Users appreciate Exotel's prompt and helpful customer support, which has been a standout feature over the years.
Exotel's platform is easy to use, with a clean and straightforward user interface, making it accessible for various users.
Users like the ability to create customized call flows and IVR systems, allowing them to design their communication processes.
Exotel offers good call quality, ensuring that users can maintain clear and effective communication with their customers.
Exotel provides robust reporting and analytics tools, allowing users to track call data and gain insights into their communication activities.
Testing IVRs can be challenging, as there is no preview option, and users must call the number to test it.
Some users have experienced delays in international call connections, which can be frustrating.
Exotel does not have a mobile app, which could enhance user convenience for those who need to access the platform on the go.
Users mention that they often need to raise support tickets for issues, and urgent matters may require follow-up calls, which can be a bit inconvenient.
Don't just take our word for it. Hear directly from users on G2 who have used
Ring Central
and
Exotel
firsthand
The features in here are fantastic! Messaging, video, and phone, including SMS. You can easily navigate to find what you need, see all of your messages in one place. The only thing I would change, is the ability to monitor callers participation in a visual aspect.
Sales Manager
One of the key strengths of RingCentral MVP is its user-friendly interface, which makes it easy for employees to navigate and utilize its various features. Whether it's initiating video meetings, sending instant messages, or managing voicemail, the platform offers a streamlined experience that enhances productivity and collaboration.
Small Business
Its simple and easy to set up the service, the call data and recordings can be easily accessed. In all these years that we have been using their service, we have never really faced any kind of major service related issues. The pricing is a bit on the higher side, especially the sms service cost which is way higher than those offered in the market. Also there could be lot more user data that could be made available which is currently missing.
Product Marketing Manager
We are using Exotel to connect to customers via different channels. Our Companies, Redcliffe Labs and Crysta IVF, are using Exotel Telephony, SMS and Whatsapp solutions together with a few other contact service solutions to effectively connect with customers and provide them with world-class healthcare facility. Support is an area where the company lags as compared to its competitors.
VP, Technology Development
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